Investigations Compliance Officer

1 week ago

Melbourne, Australia Health Complaints Commissioner Full time

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Health Complaints Commissioner

**Salary**: $92,332 - $104,762

Occupation: Regulatory Governance and Compliance

Reference: VG/1802445

The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner. The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety or welfare of the public.

**About the role**:

- The Investigations Compliance Officer is part of a team reporting to the Manager, Investigations and will be responsible for monitoring health service providers compliance with Interim Prohibition Orders (IPOs) and/or Prohibition Orders (POs), and the implementation of Recommendations by providers arising from investigations.
- This will include conducting compliance checks to identify non-compliance, investigating and obtaining evidence of non-compliance and recommending action in accordance with relevant policies and procedures and the _Health Complaints Act 2016._

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**How you'll make a difference**:

- Conduct compliance activities and investigation into potential and actual breaches of Orders and recommendations, in accordance with best practice investigation processes and administrative law principles.
- Working closely with the Manager, Investigations you will:

- Manage and monitor health service providers' response to and compliance with Recommendations following an approved Investigation Report in accordance with relevant policy and procedures.
- Identify areas of actual and/or potential risk for health service providers' non-compliance with orders to ensure effective protection of the public, undertaking appropriate risk management strategies when necessary.
- Liaise with health service providers to assist them in meeting their compliance obligations and to respond to their queries.
- If required, meet with health service providers and/or third parties to establish and ensure compliance with IPOs, POs, and Recommendations.
- Conduct enquiries, gather evidence and analyse information relating to suspected non-compliance.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy.

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