Complaints Assessment and Welfare Manager

3 weeks ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your management expertise to provide support and advice to the Police Racing Victims and Coordination branch
- Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 6: $134,593 - $180,115 plus superannuation.

**About Us**:
An exciting new role exists at the Racing Integrity Comissioners office.
The Racing Integrity Commissioner is an independent statutory officer under Part IA of the Racing Act 1958 (Vic). The Commissioner is an integrity oversight body for the Victorian racing industry, providing assurance about the three racing controlling bodies' integrity systems and processes.
The Commissioner receives funding and corporate support from the Department of Justice and Community Safety (DJCS). The Complaints Assessment Officer / Team Coordinator is an employee of DJCS and works in a small team environment to support the Commissioner's performance of statutory functions, including the conduct of annual audits and investigation of complaints.
**About the Role**:
Reporting to the Director of Integrity Policy, Assurnce and Legal, the role of a Complaints and Operations Manager will:

- Assess complaints in line with relevant legislation and policy, communicate with complainants to obtain information and explain processes and decisions, draft outcome letters, comply with record-keeping requirements.
- Provide strategic and expert written advice and make recommendations on complex, sensitive and confidential matters relating to the Racing Integrity Commissioner's performance of statutory audit, investigation, and inquiry functions.
- Provide high level executive and administrative support to the Commissioner and staff to ensure the efficient and effective operation of the office.
- Demonstrate high level organisation and interpersonal skills, excellent attention to detail, diplomacy, discretion, and the capacity to liaise with a wide range of internal and external stakeholders in a highly sensitive work environment.

To learn more about this role before applying, please read the attached position description.
Extensive experience within a government or regulatory environment:

- undertaking sensitive investigations relating to participant protection, child safeguarding, or sexual assault and harassment;
- conducting compliance audits;
- using contemporary data analysis, statistical and intelligence techniques and software; and
- providing authoritative, operational advice about complaint handling and the conduct of audits, investigations and inquiries; and

**Qualifications**:

- A Certificate IV in Government Investigations, or tertiary qualification in a relevant discipline, and/or at least 5 years equivalent experience conducting complex and sensitive investigations relating to participant protection, child safeguarding, or sexual assault and harassment in a law enforcement or regulatory/integrity environment (mandatory).
- Demonstrated experience in conducting compliance audits in a regulatory/integrity environment (desirable). Intermediate to advanced Microsoft Office skills (desirable).

**How to Apply**:
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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