Ministerial Complaints
4 weeks ago
**Location***
- Geelong, Victoria
- **Category***
- Call Centre
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 29-Apr-2024
- **Work type**
- Casual/Temp
- **Contact**
- Joy Delos Reyes
- **Reference**
- BH-160117-9
- **About the company**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking (9) talented Ministerial Complaints / Compliance Officer to join their busy team for an 12-month temporary assignment.
**About the role**:
As a Ministerial Complaints / Compliance Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:
- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions
**About you**:
- Previous experience in a complaints, compliance, or dispute resolution roles
- Background working in Ministry Offices and Parliamentary Branch within Government will be highly regarded
- Ability to manage a high caseload of work, meet deadlines and prioritise work in line with risk and complaint due dates.
- Strong communication skills - both over the phone and written
- High attention to detail
- Excellent data entry and record keeping skills
**Benefits**:
- ASAP start (pending Federal Police Clearance)
- 12-month casual temporary assignment
- Guaranteed full time hours - Monday to Friday 7.5 hours per day
- Geelong VIC location
- Multiple positions available
- APS5: $55.24per hour + super
- APS6: $60.26 per hour + super
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