Advisory Officer

1 week ago

North Geelong, Victoria, Australia WorkSafe Victoria Full time

Advisory Officer

  • $78,455.00 per annum + superannuation (pro-rata)
  • Part-Time, ongoing position (Tuesday to Friday position 9:30am-3:30pm)
  • Geelong based (Hybrid working mode – 60% of your work week in the office)

About the role

An Advisory Officer provides operational support through a range of administration activities, specialist information to members of the public about their high risk work licence, construction induction card and the digital licence portal while maintaining accurate and proficient data input.

This position requires the ability to be flexible to move between various operational needs as required.

Key accountabilities

  • Administer inbound and outbound calls in response to a range of requests including service requests from stakeholders and customers and input of data via CRM
  • Provide administrative support to Advisory business unit including data processing and document management through CRM ensuring relevant policies and procedures are followed within agreed timeframes
  • Identify, manage and process Summary of Events notifications and coordinate the distribution of these packs via postal or electronic methods
  • Conduct audits and monitor CRM database to ensure quality of data content and identify trends to resolve issues or escalate matters of statistical significance
  • Analyse and draft complex data activities of sensitive nature for the team leader to be used in Ministerial and Chief Executive office briefs
  • Manage administrative functions as directed such as scanning, filling, incoming mail and emails while monitoring and reviewing incoming correspondence to identify sensitive, confidential and urgent correspondence
  • Establish and maintain ongoing relationships with Advisory, Health & Safety and other stakeholders across WorkSafe

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.

About you

You are experienced in providing guidance, advice and are passionate about making a difference. Your interpersonal and formal communication skills are highly developed. You have a strong customer service focus and enjoys working within a busy team environment.

Additionally, you will possess the following skills and experience:

Skills and experience

  • Demonstrated front line customer service experience focussed on the needs of clients
  • Demonstrated ability to interpret, communicate and provide advice on administrative policies and procedures
  • Ability to identify trends and anomalies, and resolve administrative issues
  • Highly developed written and verbal communication and interpersonal skills
  • Demonstrated ability to work as part of a team and autonomously with limited guidance to manage workload and meet tight timeframes
  • Excellent time management, prioritisation and organisational skills as well as well-developed attention to detail
  • Demonstrated initiative, tact and judgement in liaising with a diverse range of clients and stakeholders, specifically when dealing with escalations and complaints
  • Highly developed experience in various computer programs with the ability to learn new systems in a timely manner
  • Demonstrated expertise in high level administration and strong coordination and planning skills

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close 11:00pm on Tuesday 4th June, 2024. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist, Rebecca McPherson via email

Our future

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

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