Customer Service Delivery Manager

1 week ago

Sydney, Australia Beaumont People Full time

Customer Service Delivery Manager
- NFP Membership Organisation
- Full-Time, 12-month Fixed-Term Contract
- Sydney CBD NSW 2000
- Competitive salary on offer

**About the Organisation**
This organisation is a highly desirable and prestigious not-for-profit, professional membership organisation which is recognised as a leader in world-class governance training and development.

**About the Role**
As the Customer Service Delivery Manager, you will ensure the effective implementation and smooth delivery of member, course, and office services to internal and external customers. This position holds the responsibility of managing the customer service relationship with its members, clients and stakeholders.

This role is an integral part of a high-performance management team, working towards maintaining excellent customer satisfaction and service standards across a national team.

**About the Person**
You will be a dedicated Customer Service Manager and transformational leader with experience leading dynamic teams. You will have high stakeholder management and engagement skills and exceptional written and verbal communication.

We are looking for a leader with a passion for building and developing a team and being a proactive and creative problem solver who can work under pressure and manage multiple competing priorities. You will be driven to continually drive the customer service experience for members and clients and strive for organisational success.

**Duties include but are not limited to**:

- Oversee day-to-day operations of the organisation including concierge, office services & educational program delivery.
- Recruit, develop and provide support to a high-performing national team.
- Drive customer service excellence, taking ownership of customer issues and escalations following best practices.
- Continually develop & implement new policies, standards, and procedures.
- Manage and provide support to five direct reports.
- Manage financial budgets and targets.
- Provide support to the national team and other departments as required to deliver organisational initiatives.

**To be successful you will have**:

- Experience in leading & managing customer service teams.
- Ability to deliver and inspire a high level of customer service and satisfaction in driving organisational outcomes.
- Strong organisation and time management skills, with the ability to work under pressure and manage multiple competing deadlines.
- High level of written and verbal communication skills
- Strong interpersonal skills and the ability to engage with all levels of internal & external stakeholders.
- Eagerness for a challenge and open to change
- Be highly flexible, adaptable and a creative problem solver.

This a great opportunity for a motivated and committed customer service manager who has a strong desire to guide a national team, foster organisational success, and elevate customer satisfaction.

We welcome individuals with transformational leadership qualities to apply

If you feel your experience aligns with the above criteria...
**Please APPLY NOW

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