Service Delivery Lead

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Service Delivery Lead

  • Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing
  • Starting salary of $116,211 base + 10.5% super and flexible working arrangements
  • Reporting to: Principal Product Owner
  • Immediate Start within Revenue Digital

Do you want to...

Work in a supportive and collaborative Squad in Revenue NSW


We have an opportunity for an experienced
IT Delivery Lead to manage all software development and releases for a squad of 10-14 IT oriented people within Revenue NSW.

Responsibilities include managing all aspects of the Software Development Lifecycle (SDLC) by deploying suitable agile frameworks such as scrum, Kanban, XP, TDD etc or a combination of those.

The focus is on releasing our software products to our customers on time, while maintaining compliance with quality and laid out governance frameworks.

Providing leadership and managing the squad member's professional and personal development is also a key focus. The role has no direct reports.

Key Accountability:

-
Source, analyse and establish business requirements and scope IT effort to meet release timelines

  • Always establish and maintain squad capacity and constantly review talent profile for estimated future tasks
  • Plan and run Agile ceremonies and ensure these are understood and productive
  • Understand and effectively communicates to the Principal Product Owner teams' release health (size of backlog, backlog priorities, and velocity of the team, plan to consume points, dependencies, and visibility to team and governance forums)
  • Actively improve flow of work by identifying, escalating, and helping to remove impediments/ blockers/waste for the team when required
  • Work collaboratively with other squads to share people resources, coordinate deployment environments, testing schedules and release management
  • Assist with internal and external communication, improving transparency, and radiating information.
  • Encourage and help the team to improve on processes with clear focus towards automation
  • Build relationships and collaboration with team members and help foster trust and honesty within the team

To be successful in this position you will:

  • Experience in Scrum and/or Kanban agile frameworks
  • Experience in release and deployment management
  • Experience in leading/ managing cross functional software teams
  • Experience in common IT PM tools such as Jira, Confluence or similar
  • Experience in problem solving and critical thinking
  • Excellent communication and leadership skills
  • Functional knowledge of SDLC/ ITIL. Any certifications in IT project management/ agile delivery, such as CSM or PSM etc will be advantageous

About Revenue NSW


Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.


If you want to be part of this forward thinking, innovative team?that thrive in challenging the status quo, we would love to hear from you?
Salary Grade 9/10, with the base salary for this role starting at 116,211 base plus superannuation

Closing Date:
Tuesday, 18th April 2023 at 9:59am

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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