Service Delivery Manager
6 months ago
**Permanent Full Time**:
- **Sydney CBD Office Location**:
- **Flexible/Hybrid Working Arrangement**
Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.
We are seeking a dynamic and experienced Service Delivery Manager (Customer Success) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.
**Key Responsibilities**:
- Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
- Implement and enforce best practices for incident management, problem resolution, and escalation procedures.
- Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and SLAs.
- Develop and maintain service delivery frameworks, processes, and metrics to optimise performance and client satisfaction.
- Manage the end-to-end customer onboarding process, ensuring seamless transitions and successful implementations.
- Coordinate platform integration activities, providing technical guidance and support as required.
- Drive initiatives to elevate the overall customer experience, including soliciting feedback, analysing trends, and implementing enhancements.
- Collaborate with cross-functional teams to address customer pain points and deliver value-added services.
- Cultivate strong relationships with key stakeholders and advocate for customer-centric approaches.
**Key Requirements**:
- Bachelor's degree in computer science, information technology, or relevant industry qualifications.
- Experience working as service delivery manager or technical customer success manager within either the IT services / software / cyber security sector.
- Experience in implementing and enforcing best practices for incident management, problem resolution, and escalation procedures.
- Experience in managing the end-to-end customer onboarding process, including establishing timelines, defining milestones, and ensuring a smooth transition.
- Technical background with proficiency in enabling the successful coordination of platform integration activities and providing technical guidance and support to clients as needed.
- Demonstrated experience in effectively managing service desk and service delivery functions.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences and build rapport with clients.
- Familiarity with ITIL framework or IT Service Management principles.
- Exceptional organisational skills, attention to detail, and a proactive approach to problem-solving.
**Salary Package**: $120K-$130K Base + Super _(depending on experience)._
**Job Ref**: 3770596
**TO APPLY**: please click on the appropriate link.
-
Delivery Manager
6 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Delivery Manager - NSW Design System** - ** **Role type: Full-time, Ongoing/Permanent opportunity - Salary: Clerk Grade 11/12 - the package includes a base salary starting at $134,411 - $155,445 plus employer’s contribution to superannuation and annual leave loading. - The Department of Customer Service offers flexible work arrangements, the team attends...
-
Service Delivery Manager
2 months ago
Sydney, Australia Capgemini Full time**Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities **- **Deliver continuous improvement, enable industrialization and...
-
Service Delivery Manager
5 months ago
Sydney, Australia Talent Web Full time**Title: - Service Delivery Manager** **Location: - Sydney** **Length: - Contract or Permanent** **Key Responsibilities: - ** **Service Delivery Management** - Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. - Establish service level agreements (SLAs) and key...
-
Service Delivery Manager
6 months ago
Sydney, Australia Atturra Full timeSydney based with some travel within Australia - Managing national accounts - Full time permanent opportunity **Why is this an exciting opportunity?** Somerville - an Atturra company, is the Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider. With over 700 employees working across Australia, New Zealand and...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia Centorrino Technologies Full timeUnlock Your Potential as a Service Delivery Manager at Centorrino TechnologiesAt Centorrino Technologies, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Service Delivery Manager, you'll play a pivotal role in driving our growth and success.About the RoleWe're seeking a highly skilled and experienced Service...
-
IT Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia Raytheon Technologies Full timeJob Summary:Raytheon Australia is seeking an experienced IT Service Delivery Manager to join our IT team. The successful candidate will be responsible for managing a large team of IT support staff in the effective delivery of workplace IT computing services to staff across multiple regions.Key Responsibilities:Responsible for day-to-day management, resource...
-
Service Delivery Manager
6 months ago
Sydney, Australia QBE Insurance Group Limited Full timeService Delivery Manager **Primary Details** Time Type: Full time Worker Type: Employee - **Sydney, NSW**: - **Full time, Permanent opportunity** **The Opportunity** **Your new role** You will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management,...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeService Manager Job DescriptionOur client, a well-established marketing, distribution, and sales provider of print solutions and 3D milling technologies, is seeking a highly experienced Service Manager to lead their customer service team.Key ResponsibilitiesManage a team of technical service professionals to ensure exceptional customer service...
-
Service Delivery Manager
2 months ago
Sydney, Australia The Creative Store Full timeService Delivery Manager1 October 2024Are you experienced at managing and motivating technical services teams to meet performance targets and maintain high standards of service delivery? Do you have experience in overseeing service operations, from initial customer requests to final resolution, ensuring alignment with company policies and customer...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeAbout the RoleWe are seeking a highly skilled Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer...
-
Service Delivery Manager
6 months ago
Sydney, Australia Balance Recruitment Full timeMy client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **Service Delivery Manager** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in...
-
Service Delivery Manager
6 months ago
Sydney, Australia FNZ Full timeAs the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you’ll strive for excellence in the service we...
-
Service Delivery Manager
5 months ago
Sydney, Australia FNZ Group Full timeAs the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for excellence in the service we offer,...
-
Service Delivery Manager
2 months ago
Sydney, Australia NetApp Full time**If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...
-
Service Delivery Manager
4 days ago
Sydney, Australia NetApp Full time**If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...
-
Service Delivery Manager
7 months ago
Sydney, Australia nbn™ Full timeJob Expectations An exciting new role has presented itself at nbn for a Service Delivery Manager reporting to the Executive Manager Customer and Products - RSP Systems Operations. A bit about your role The Service Delivery Manager is primarily responsible for overseeing and driving excellence in the delivery of IT services and solutions to nbn partners....
-
Service Delivery Manager
2 weeks ago
Sydney, Australia Tecala Full time**Join our Team**: Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating. We are passionate about what we do, how we do it, and most...
-
Service Delivery Manager
1 month ago
Sydney, Australia Tal Services Limited Full timeCompany DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeAbout the RoleWe are seeking a Service Delivery Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.Key...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia The Creative Store Full timeService Delivery ManagerWe are seeking an experienced Service Delivery Manager to oversee the complete service process, from request to resolution, ensuring timely and efficient support to end users, service agents, and dealers.The ideal candidate will have excellent organisational and problem-solving abilities, strong management skills, and the ability to...