Manager, Aboriginal Customer Engagement

7 days ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Manager, Aboriginal Customer Engagement & Policy (Aboriginal)

Grade 11/12, Ongoing

Location:
Sydney

About this role
Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW.

We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit (AOU) within the Office of the Secretary, NSW Department of Customer Service (DCS) who can strategically collaborate and deliver results across DCS' business areas ensuring that Aboriginal customers are at the centre of service design and delivery.


The AOU is a central hub that oversees the implementation of the DCS' Aboriginal Customer Engagement Strategy, Aboriginal Employment Strategy and as well as DCS' commitments under Closing the Gap and other key priorities.

We work collaboratively across the Customer Service Portfolio connecting the work of these Strategies and priorities to deliver better outcomes for Aboriginal customers and communities.

You will lead and manage the development, delivery and implementation of strategy, policy and project initiatives.

You will have the opportunity to:

  • Join a highly skilled team that leads strategy, policy and project initiatives that are priorities for the Ministers, Secretary and Government
  • Have exposure to senior decisionmakers
  • Play a central role in strategy, policy, projects, and legislation that establishes the customer at the centre of everything Government does
  • Work across the Customer Service Portfolio that includes over 30 business agencies
  • Develop high quality advice and deliver against priorities for the Department, Secretary and Ministers.

You will be required to:

  • Lead, manage and work across multiple teams and projects
  • Support and inspire your team
  • Be accountable for complex policy initiatives and projects (including governance and assurance activity) with mínimal supervision
  • Develop and implement practical solutions to complex matters
  • Manage rapidly changing priorities and conflicting perspectives
  • Develop and maintain productive relationships with key internal and external stakeholders.

To be successful in this role you will demonstrate:

  • Extensive experience in Aboriginal community engagement, stakeholder, and issues management
  • Experience in working with Aboriginal people and communities
  • The ability to deliver results and take initiative and have a cando attitude
  • Expert written and verbal communication skills
  • Skills in undertaking research, analysis and review of complex policy and projects and developing evidencebased options and strategies
  • Skills, knowledge and experience in effective governance, assurance, monitoring and reporting activity
  • Experience in leading and developing teams
  • Ability to work autonomously
  • Have a good understanding of how government works and how to get things done using government processes
  • Experience in building and maintaining positive and productive relationships with internal and external stakeholders.

What we need from you:


Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

  • identifies as a person of Australian Aboriginal descent
- presents documentation identifying their family's Aboriginal descent
- is accepted by their local Aboriginal community as a person of Aboriginal descent.

If you are successful in the recruitment process you will be required to successfully clear and maintain:
Probity checks including a criminal record check, reference checks

Talent Pool


A talent pool may be created for future temporary roles and is valid for a period of up to 18 months.

This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment.

During this time our line of communication is always open, be sure to keep your MyCareer Profile updated and we will call you regarding relevant opportunities available.

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

Closing Date:
Wednesday 21st June 9:59am AEST

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees t

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