Customer Delivery Manager

1 week ago

Sydney, New South Wales, Australia Ontrack Systems Full time

Required skillset and qualification:

  • This role is open for Sydney, 7 + years experience leading the delivery of enterpriselevel IT consulting projects Prior track record for delivering fixedfee/T&M projects
  • Bachelor's Degree or equivalent experience.
  • Ability to travel to Multiple client locations to deliver professional services as needed.
  • Managed technical projects consisting of 200+ or more people totaling over 20 mil budget Managed and delivered IT engagements for a ET500 or Fortune 1000 company.
  • Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) Experience and Certifications.
  • Managed engagements using both Waterfall and Agile/Iterative methodologies.
  • Good to Have Experience in Managing Delivery for Media Customer and/or in a Data focused business.
  • Develops and nurtures senior management relationships with the customer.
  • Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
  • Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
  • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
  • Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
  • Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
  • Ability to effectively and proactively manage risk for medium to high risk projects.
  • Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.
  • Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
  • Develops & manages account service delivery plan. Contributes to strategic account plan.
  • Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.
  • Develops & manages account service delivery plan. Contributes to strategic account plan.
  • Negotiates with and manages 3rd party vendors contributing to contractual requirements.
  • Identifies incremental revenue opportunities and supports pursuit activities.
  • Assures compliance with Tech Mahindra and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Contributes to knowledge management capture, documentation & publication to drive organizational maturity

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