Customer Service Administrator

6 months ago


Sydney, Australia Atradius Full time

Atradius
The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Department Description

**Job Description**:
You will have a pivotal role within the Atradius Australia business through providing excellent customer service to our team of Australia, New Zealand & Global Account Managers. You will also be responsible for delivering products and services in a timely and customer-oriented way. You will already have a Visa to live and work in Australia, or have PR or are an Australian Citizen.
We also want you to have an interest in
Understanding how credit Insurance works
Understanding how your role fits into the wider business and what value you can add
Engaging with internal customers and building fulfilling long-term relationships.
New technology and creating efficiencies through embracing new systems.

**In this position your key responsibilities will be**:
Responsible for providing credit management services to our team of Account Managers and New Business Underwriters, i.e. creating and providing documentation, for corporate credit databases
Collaborating with various departments within the Atradius Oceania business to finalize new business opportunities and renew existing clients in a timely manner
Understanding, the appropriate delegation, competency level and business segment for policy structures, county requirements, legal aspects and where necessary cultural sensitivities
Ensuring ongoing update of client files
Ability to multi-task, prioritize and manage time effectively.
What do we offer?
A dynamic, international and challenging work environment
Training and support to reach your full potential including the opportunity for continuous professional development
Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
Challenging tasks with individual development and training opportunities
A flexible work life balance in line with the Atradius Australia Hybrid Working Framework.

Equal opportunities for all

Do you have any questions about our offer?

I am Atradius - Do you want to know who we are?

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.



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