Customer Relationship Team Leader

6 months ago

Melbourne, Australia Origin Energy Full time

Salary + annual bonus and performance review
- CBD office, close to public transport | hybrid working 2 days a week in the office
- Melb based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
This is a unique opportunity to join our Customer Operations team. As a Customer Relationship Team Leader at Origin Zero, you will be responsible for leading a team of Customer Relationship Executives who manage relationships with our top 15,000 high-value business customers regarding their sustainability goals. This role is not just about overseeing a call center; it's an opportunity to shape a premium service offering that ensures our customers consistently experience ownership, accountability, and excellence. This experience you bring to our customers will give them confidence to get through to someone who takes ownership and accountability for getting things right.

**Why this role matters**:

- Your leadership will be pivotal in achieving business objectives and delivering outstanding customer service
- Lead and inspire a team of Customer Relationship Executives, fostering a positive and high-performance work culture.
- Provide coaching, feedback, and development opportunities to team members, empowering them to excel in their roles
- Set clear performance goals and expectations for the team, regularly monitoring individual and team performance.
- Offer support and guidance in handling complex customer issues and escalations, ensuring timely and effective resolution

**What will you bring?**
- Experience in a Leadership role in Energy or a similar industry within a contact centre or customer service environment
- Strong communication and interpersonal skills with the ability to motivate and inspire a team
- Excellent problem solving and decision-making abilities, coupled with a customer centric mindset
- Strong analytical skills with the ability to interpret and leverage data to drive performance improvements
- Demonstrated ability to manage and resolve complex customer issues and escalations

**So, Why join us?**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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