Customer Relationship Team Leader

5 months ago

Melbourne, Australia Origin Energy Full time

Build your career at Origin and see where it takes you - it could be a new role, a new location or a higher level of responsibility.

**Check out this great opportunity at Origin.**

This is a unique opportunity to join our Customer Operations team. As a Customer Relationship Leader at Origin Zero, you will be responsible for leading a team of Customer Relationship Executives who manage relationships with our top 15,000 high-value business customers. The people you’ll be leading are in frontline role, in a fast-paced inbound contact environment - but make no mistake - this isn’t a call centre leadership role

**Your responsibilities will include**:

- Creating a premium service offering for our customers - one where they know that every time they contact us they’ll get through to someone who takes ownership and accountability for getting things right.
- Lead and inspire a team of Customer Concierges, fostering a positive and high-performance work culture. Provide coaching, feedback, and development opportunities to team members, empowering them to excel in their roles
- Set clear performance goals and expectations for the team, regularly monitoring individual and team performance.
- Collaborate closely with the team to manage relationships with our top 15,000 business customers. Offer support and guidance in handling complex customer issues and escalations, ensuring timely and effective resolution

**Is this you**:
Working in a highly operational environment, we are looking for leaders who live, breathe, eat, and sleep customers. Your role will involve providing guidance, support, and leadership to ensure the team delivers exceptional customer service and achieves business objectives.

Desirable;
- Proven experience in a leadership role, preferably leading a team in a customer service or contact centre environment.
- Strong interpersonal and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving and decision-making abilities, with a customer-centric mindset.
- Demonstrated ability to manage and resolve complex customer issues and escalations.
- Strong analytical skills with the ability to interpret and leverage data to drive performance improvements.
- Demonstrated commitment to delivering outstanding customer service

**Origin - Where good change happens.**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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