![Opteon](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
2 weeks ago
About us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.
About The Role:
Reporting to the Customer Experience Manager, as the Team Leader, you will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.
As the Team Leader you will be responsible for the training and management of all roles within the Customer Service Team including coaching and performance management, people capability development, recruitment, and target setting. You will also manage Quality Assurance, WIP and complex escalations.
About you:
We are seeking a Team Leader who has vast customer service experience, ideally in a high-volume contact centre environment. In addition, you will have:
- Demonstrated experience working in a Team Leader role in a Contact Centre environment OR demonstrated Team Leader competencies in your current role
- Foundational understanding of contact centre operational capabilities - business processes, workforce management, training, quality, coaching, team engagement, performance management, performance metrics and reward and recognition
- Strong leadership and coaching skills, with the confidence and ability to have difficult conversations
- Ability to manage and lead teams through periods of change
- A focus on first point resolution
- High level of integrity and accountability
- Strong technological and communication skills
What we offer:
We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.
How to apply:
-
Customer Service Team Leader
4 weeks ago
Melbourne Airport, Australia Team Global Express Full time**JOB DESCRIPTION** **About Team Global Express** **Why TGE** We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer** - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your...
-
Team Leader
1 month ago
Melbourne, Australia Stryker Full timeWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Team Leader
3 weeks ago
Melbourne, Australia Stryker Full timeWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Team Leader
5 days ago
East Melbourne, Australia Hanes Brands Full timeWholesale Customer Service Team Leader - Hybrid and flexible working, health & wellbeing programs - Collaborative culture with a genuine commitment to sustainability - Permanent role with learn and grow opportunities We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers **Your...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeWe are currently looking for a skilled and motivated individual to join our client's team as a Team Leader for Customer Service. In this role, you will be responsible for leading and managing a team of Customer Service Executives, ensuring exceptional customer service, efficient after-service support, and effective sales administration. Your ability to...
-
Customer Service Team Leader
4 weeks ago
Melbourne, Australia City of Monash Full time**Job no**: 494604 **Categories**: Government and Defence Permanent Full Time Opportunity Salary from $67,466 pa + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Australia NHP Full timeFulfil your career aspirations! Challenge & opportunity! - Develop & empower a high-performance team! - Focus on Customer Satisfaction! **Who We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - Privately owned business (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia City of Monash Full timeJob no: 494604Categories: Government and DefencePermanent Full Time OpportunitySalary from $67,466 pa + SuperannuationPosition Location: Glen Waverley / Oakleigh / ClaytonThe City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Australia Pact Packaging Full time**Job Description**: Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. **About this opportunity** We specialise in the manufacture and supply...
-
Knowledge and Process Team Leader
1 week ago
Melbourne Airport, Australia Team Global Express Full timeAbout the RoleTeam Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...
-
Customer Service Team Leader Retail
3 weeks ago
Melbourne, Australia Robert Half Full timeLeading furniture importer and wholesaler based in Melbourne's bayside region are seeking a Customer Service Team Leader to join their team. **The Company** Robert Half are proud to be partnering with our client, a proudly Australian owned furniture company who are seeking a Customer Service Team Leader to join their team. If you are keen to join a...
-
Customer Service Team Leader
1 week ago
Melbourne Northern Suburbs, Australia Page Personnel Full timeEpping Location Excellent Co-Leadership RoleAbout Our Client:Our client is a well-known and high-profile agricultural business, who specialise in working with local and interstate farmers to provide the best services, outcomes, and realistic advice in order for their business to successfully achieve growth in both the short and long term. Being in operations...
-
Team Leader
3 weeks ago
Melbourne, Australia Orikan Full time**Introduction**: **Description**: A vibrant and challenging position is now available as Customer Service Team Leader for an energetic Customer Service professional to lead a team of dedicated Customer Service representatives. This role will operate within an inbound and outbound contact centre environment, however we are open to considering strong Customer...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Australia NHP Full timeSupportive & collaborative team! - Attractive salary package & benefits! Flexibility! Onsite parking! - Great company culture! **Wh** **o We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - 100% Australian owned (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global partners -...
-
Customer Service Operations Team Leader
4 weeks ago
Melbourne, Australia Whitehorse City Council Full timeAre you a dynamic Team Leader passionate about delivering exceptional customer service? Do you thrive in managing and inspiring a team to achieve excellence in every interaction? Our council is seeking a Customer Service Operations Team Leader to oversee our dedicated Customer Service Officers. This role is pivotal in managing our day-to-day customer service...
-
Customer Service Operations Team Leader
2 days ago
Melbourne, Australia Whitehorse City Council Full timeAre you a dynamic Team Leader passionate about delivering exceptional customer service? Do you thrive in managing and inspiring a team to achieve excellence in every interaction? Our council is seeking a Customer Service Operations Team Leader to oversee our dedicated Customer Service Officers. This role is pivotal in managing our day-to-day customer service...
-
Service Delivery Manager
2 weeks ago
Melbourne, Victoria, Australia Leader Group Full timeService Delivery Manager Leedsfulltime hours (40)Salary range 31, ,500 Industrial Facilities management division The Leader Group are working with an established facilities management company who are looking to speak with a service delivery manager to join them in Leeds.The role is 40 hours per week and will mostly be based on site, so applicants NEED to be...
-
Customer Service Operations Team Leader
2 weeks ago
Melbourne, Victoria, Australia Whitehorse City Council Full timeAre you a dynamic Team Leader passionate about delivering exceptional customer service? Do you thrive in managing and inspiring a team to achieve excellence in every interaction? Our council is seeking a Customer Service Operations Team Leader to oversee our dedicated Customer Service Officers. This role is pivotal in managing our day-to-day customer service...
-
Accounts Payable Team Leader
2 weeks ago
Melbourne, Victoria, Australia Team Relax Full timeWhat's on offer?As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient.Your duties and responsibilities will include:Support, coaching and performance management...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeAre you an experienced Team Leader looking to work with a fun team in a company that makes a difference to businesses worldwide? We are seeking a motivated and driven manager to join a multinational firm specialising in the business travel sector.With the office based in the Melbourne CBD it is very accessible by public transport - only a short walk from...