Customer Relationship Executive

5 months ago

Melbourne, Australia Origin Energy Full time

Salary + quarterly bonus and performance review
- CBD office, close to public transport | hybrid working 2/3 days a week in the office
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**

As the Customer Relationship Executive, you will partner with Business Customers to achieve growth targets and provide the delivery of end-to-end structured sales campaigns to retain, acquire and contract customers for Origin Zero. While maintaining market share through managing the commodity business, you will partner with medium to large electricity & gas commercial and industrial customer segments. You will uncover their business needs for decarbonised energy solutions, manage and resolve customer enquiries and issues throughout the contract lifecycle. Reporting to the Portfolio Leader, this role has a national focus and will primarily be phone based. We are looking for a sales professional who is passionate about building long-term working relationships and providing innovative solutions in the energy solutions space.

**Why this role matters?**

The Customer Relationship Executive role drives Origin Zero’s sustainability efforts by assisting business customers in transitioning to net zero. It ensures exceptional customer experiences, fosters loyalty and drives revenue growth through proactive targeting of opportunities. With a focus on innovation, it plays a pivotal role in both environmental impact and business success. Your responsibilities will include:

- Grow Origin Zero by partnering with Business Customers to support the shift to more tailored and flexible energy solutions.
- Manage and resolve customer enquiries and issues throughout the contract lifecycle.
- Provide a positive customer experience to existing and potential customers while adhering to processes, regulatory, legislative, and business requirements in a timely manner.
- Proactively target customers and opportunities to help expand and meet revenue and volume growth objectives.
- Provide an accurate market reflective offer for customers which supports current business strategies

**What will you bring?**
- Experience in a similar Strategic Account Manager or Relationship Manager role
- Outstanding practical use of Salesforce CRM to its best capabilities
- Qualifications in sales or marketing (desirable)
- Exceptional written and verbal communication skills
- Proven experience managing own portfolio of clients with a strategic and customer centric approach
- Proven ability to build, maintain and leverage strong business relationships both with internal and external customers

**So, Why join us?**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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