Customer Service Team Leader

3 months ago

Melbourne, Australia NHP Full time

Fulfil your career aspirations Challenge & opportunity
- Develop & empower a high-performance team
- Focus on Customer Satisfaction

**Who We Are**:

- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- Privately owned business (Over 50 years of Electrical & Engineering excellence)
- Local choice with the power of global partners
- 17 branches throughout Australia & New Zealand
- 15,000 stocked items; 75,000+ marked line items
- Driven by a team of over 800 dedicated & committed employees

**“At NHP we recognise that our people determine the success of our business”.**

Do you love to inspire, encourage and motivate others? Are you a natural people leader with a positive mindset? Do you have a strong and unwavering belief that the customer is at the heart of all that we do? If you answered yes, then we have an exciting opportunity for you

**About the role**:
***
NHP are currently looking for a **Customer Service Team Leader **who will lead, develop & motivate a team of Customer Service Consultants, providing them with excellent guidance and leadership to enable them to deliver industry leading customer service standards and contribute to the achievement of the overall performance.

**Other associated tasks include**:

- Identify, develop & implement activities to improve operational performance
- Be proactive in the identification and execution of team development, coaching & training
- Provide resolutions to escalated customer issues & complaints
- Ensure appropriate allocation of resources through monitoring & evaluating business needs & trends
- Continuous process improvement
- Workforce planning

To be successful for this position, you will need to be ‘hands-on’ and be prepared to listen, engage and understand the team, as well as customers changing and evolving needs. At NHP we pride ourselves on achieving a high level of customer satisfaction.

**What we are looking for**:

- Proven leadership and people management experience in a Customer Service environment, where you will be required to develop, support and coach your team to success
- Supply chain/order management experience will be advantageous
- An understanding of B2B Customer Service
- Exceptional communicator with strong emotional intelligence
- A collaborator who can build strong relationships with a range of different people & personalities
- A can-do attitude & problem solver
- IT Savvy with experience using CRM systems

**What’s on offer**:
You will be part of a vibrant and committed team, work in an innovative & supportive environment and enjoy the benefits that come with working at NHP including:

- Parking provided onsite - Richmond
- A great place to work - the word ‘family’ encompasses who we are and how we do business
- A culture that encourages work / life fulfilment (hybrid work arrangements)
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing - options for salary packaging your car
- Discounts on corporate health insurance with Bupa
- Job security and job satisfaction
- Paid parental leave

An attractive remuneration package will be based on the skills and experience of the successful applicant.
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia, and the Graeme Dingle Foundation in New Zealand._

**How to apply**:

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