Client Relationship Manager

1 month ago

Sydney, Australia eToro Full time

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a Client Relationship Manager to join our team We’re seeking a proactive, highly motivated and skilled relationship manager with experience in business development. This position has elements of sales, marketing and retention.

You will utilize your network to source potential clients, then monitor customer’s trading accounts and retain their business, with the aim of building long term partnerships with clients as we support their trading and investment needs through our platform and multi-asset offering.

**What will you be doing?**
- Utilizing your existing network to introduce new customers to eToro
- Actively increase our client base by providing support, information, guidance, and market information
- Research and develop new business opportunities, partnerships, actively participate in developing and implementing growth strategies and plans to expand our reach
- Establish and nurture relationships with clients, partners, and stakeholders to drive business growth
- Prepare and deliver persuasive presentations and proposals to potential partners, clients.
- Track and analyze sales performance metrics to refine strategies and improve results.
- Customer focused and willing to engage with customers to learn what they are looking for and understand the level of service and quality expected
- Build and manage relationships with local and international teams (client facing, marketing, middle and back office) to ensure success of projects and strategies
- Continually take opportunities to increase client satisfaction and strengthen relationships
- Servicing of client accounts which include:

- To share financial markets and/or products information/commentary to clients
- To share marketing promotions to clients
- To guide clients on the usage of eToro Platform
- To interact with clients to increase client’s satisfaction and strengthen relationships.
- To assist clients with their questions on their accounts
- To assist Compliance with the processing of client’s due diligence and transaction monitoring to comply with the respective jurisdictions requirements and ethical standards of the Company.
- To work with internal teams (e.g. Compliance, AML, Back Office, CS) to facilitate respective process flows / business projects towards success.
- To represent the company at events with prospects and clients
- There may be additional duties that the Company may require you to perform as part of your role from time to time.

**Requirements**:

- A can-do attitude and willingness to learn and go above and beyond to achieve all tasks.
- Planning and project management skills - you will need to manage time and information effectively and efficiently.
- Proficient in negotiating terms and closing deals.
- Excellent verbal and written communication skills for effective client interactions.
- Skilled in building and maintaining strong professional relationships.
- Strong interest, knowledge and passion for global financial markets
- Ability to adapt strategies based on changing market conditions.
- Good MS office skills
- Familiarity of CRM software, Salesforce preferred
- Previous sales, tele-marketing or service oriented experience is a plus

**Qualifications**:

- Degree educated, with in Economics / Finance / Business Administration preferred
- Financial/Industry qualifications is a plus

Sub Department:
CF

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