Client Relationship Manager

5 months ago

Sydney, Australia Medilaw Full time

**Company Description**
The Medilaw Group offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. Our network of specialists, across a variety of medical specialties, express their medical opinion objectively, fairly and with due consideration to the injured party.

We are seeking an enthusiastic, innovative, driven high level CRM with excellent account management and relationship building as well as business development skills, who thrives in a fast paced and innovative environment, to join our team.

Reporting to the General Manager - NSW/ACT, you will be responsible for developing and converting a pipeline of customers, in addition to providing outstanding service to our key existing customers. Some occasional travel to regional regions will be required.
**Job Description** Responsibilities will include but are not limited to**:

- Develop and convert a Customer pipeline
- Establishing, developing and maintaining strong customer relationships
- Account management including the management of day to day customer requirements, customer complaints and delivery of contractual management obligations
- Collaborate with the national Medilaw Group team on product innovation and implementation
- Undertaking the planning and delivery of educational and industry relevant events and social activities
- Assist our national marketing team with content and promotion of marketing activities/tools
- Provide support for tenders, proposals and contract negotiations
- Reporting and compilation of customer performance data

**Qualifications** To be considered for this role you will have**:

- Demonstrated experience in relationship management and/or business development within healthcare or associated sectors
- The passion to provide exceptional customer service with outstanding communication skills
- Knowledge of and contacts within injury management, rehabilitation or compensation related industries
- Previous experience in organising small to medium events is desirable

This is a fantastic opportunity for someone seeking to work within a commercially competitive environment, creating their success and with the opportunity to implement solutions with customer impact.

The Medilaw Group offers a supportive, challenging and fun work environment where client focus, team spirit and respect are key features.
**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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