Customer Service Manager

2 months ago

Sydney, Australia DB Schenker Full time

**_Ready to take on a pivotal role in shaping customer service in the logistics industry?_**
- Schenker Australia is seeking a dynamic **Customer Service Manager** to lead our dedicated team at our **Hoxton Park** location. With a major focus on transport customer service, this role offers the unique opportunity to work closely with some of the world's leading consumer brands.

Reporting directly to the Head of Distribution ANZ, you’ll play a crucial role in maintaining and enhancing our service standards. Your leadership will be instrumental in managing a team of 45 FTEs, driving customer satisfaction, and ensuring seamless operations across our customer service department.

**Key Responsibilities**:

- Lead and participate in critical meetings with major clients, ensuring their needs are met and satisfaction levels are exceeded
- Oversee the customer service team's performance, including tracking, maintenance, and continuous improvement
- Manage and resolve service issues promptly, ensuring a satisfactory outcome for both internal and external customers
- Conduct root cause analysis on customer inquiries to drive continuous improvement
- Promote quality initiatives and ensure the motivation and development of the customer service team
- Maintain financial awareness within the department, identifying any anomalies and ensuring accurate financial reporting
- Develop effective relationships with our client base, managing complaints and fostering continuous improvement

**What We're Looking For**:

- 3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sector
- Advanced leadership, communication, and problem-solving skills
- A strong track record of managing and developing teams

**What We Offer**:

- The chance to work with a global leader in logistics and supply chain management.
- A supportive and flexible work environment that encourages innovation and personal growth
- The opportunity to lead a significant transition project with a major technology partner
- Flexible work arrangements

At **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are **Here to Move**.

**Benefits**:

- Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.
- Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.

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