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Principal Service Designer

1 month ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Principal Service Designer**

**Grade 11/12, Ongoing**

**About this role**
- **Flexible **working arrangements (remote working options, compressed flexible hours and more)
- **Salary **$145,682- $175,260 plus superannuation and leave loading
- **Innovative **and **exciting **digital projects
- Multiple roles available with **career progression opportunities**

**Join Service NSW Design Team**

Service NSW is the place for designers who want to use their skills to create better experiences for the people of NSW.

We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.

If you’re looking to make a difference, now is the time to join our growing team

**About You**:
***
**As a Principal Service Designer at Service NSW, you’ll**:

- Lead a customer-centric approach to improving service based experiences with the use of a design-led process of discovery, framing, iterative development and delivery
- Establish influential relationships with a range of stakeholders across government and partner with them to develop business requirements based on customer needs, identified pain points and opportunity areas
- Create innovative, design-driven solutions that align to customer expectations and support product designers to continually enhance our product capability
- Facilitate workshops and user research ensuring evidence and insights are documented and shared across teams to help inform the design of current, target, and future state experiences
- Use design frameworks such as service blueprints to bring together research, design, business, product and technology
- Work with managers across Service NSW to set strategic direction, drive customer-led prioritisation and shape roadmaps to ensure initiatives are delivered on time
- Maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities and practices
- Coach and mentor other designers to increase design capability in product teams and enable designers to reach their full potential
- Balance competing and complex demands to ensure end to end product strategy and vision is achieved while delivering customer outcomes

**Working at Service NSW**

The projects we work on are broad and varied, reaching residents as well as businesses.
***
**You can expect**:

- Your designs to impact the more than 8 million people in NSW
- To work on projects that matter like Dine and Discover, small business support, Active Kids, Service NSW Mobile App and MyServiceNSW Account
- Flexible work arrangements such as remote working
- To join a supportive design community where you can collaborate freely and learn from each other
- An agile and collaborative team environment where testing, iterating and improvement is prioritised.
- You can be confident that your customer-centred mindset will be put to work.

**Service NSW commitment to diversity**

At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

**To Apply**:
Please submit a current copy of your **resume **and **portfolio.**

***
**Thank you for your interest in joining Service NSW**

Salary Grade 11/12, with the base salary for this role starting at $145682 base plus superannuation

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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