Manager Medical Services

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Manager, Medical Services - Grade 11/12**

The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Medical Services to join their team

**Benefits**
- Fulltime ongoing role based in Sydney CBD
- Grade 11/12; Salary package ranging from $ 134,411 - $155,445 per annum plus super
- Genuinely flexible working arrangements
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities.

**About Us**:
The Personal Injury Commission (PIC) resolves disputes between people injured in motor accidents and workplaces in NSW and insurers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

**Primary purpose of the role**:
Our Medical Services team is responsible for providing guidance and advice on sensitive and complex case management issues.

You will be responsible for leading and managing the medical panel and medical suites teams to facilitate motor accident and workers compensation medical assessments. You will oversee the delivery of transparent, efficient, effective, high quality and customer focused medical assessment services.

**You will also be responsible for**:

- Providing direction and leadership to build a supportive culture and collaborative team environment
- Building expertise and capability amongst the Medical Assessors to ensure delivery of high-quality dispute resolution outcomes
- Leading and managing the day-to-day operational requirements as well as recruitment and performance management activities of external Medical Assessors
- Managing complex and sensitive issues as they arise with Medical Assessors and develop solutions to ensure issues are resolved in a timely manner
- Providing expert technical advice on complex and sensitive Medical Assessment issues to build capability and ensure optimal service delivery
- Leading the development, implementation and assessment of continuous improvement initiatives including improvements to the medical assessment and panel processes to ensure a high standard of quality and efficient service is delivered

**About you**

***You will have experience in a customer centric environment, ideally with knowledge and experience in a medico-legal, insurance or dispute resolution role.

**To be successful, you will demonstrate**:

- Strong people leadership, ability to motivate and guide a team to perform and proactively address opportunities to make things more efficient
- Strong relationship management and rapport building skills to foster and build relationships between the Commission and the Medical Assessors
- Experience in adapting to change
- Tech savvy - ability to drive adoption of new technology
- Ability to analyse and interpret data
- Deep understanding of procedure development
- Ability to engage with a variety of stakeholders and to adapt your communication style to suit your audience
- Capacity to work in a fast paced, high-volume environment with the ability to appropriately prioritise your work and support your team to do the same.

If you want to be part of this forward thinking, innovative team that thrives in challenging the status quo, we would love to hear from you

**What we need from you**:
An up-to-date resume of no more than five (5) pages which clearly shows your skills and experience relevant to the role.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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