Principal Service Designer

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

DCS Grade 11/12 - Base salary $134,411 to $155,445 + super
- Temporary full time opportunity until June 2024 with potential to extension or become permanent
- Flexible working arrangements (remote working options, compressed flexible hours and more)

**What’s the Job?**

Working as part of an Agile Program Delivery team, this role is responsible for driving an agile delivery process, including discovery workshop and interview facilitation, user research and story mapping to work toward solution design and delivery.

As a Principal Service Designer, you will be responsible to lead and manage the User Experience team to design and deliver exceptional customer experiences to support project objectives.
- Facilitate the project product vision by concepting, designing and testing intuitive user experiences in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards
- Lead and connect all parties involved in the User Experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met
- Research, share and implement latest digital trends and innovations to create a dynamic team culture

**A little bit about you**:
To be successful in this role you will have the following skills and experience:

- A deep understanding of design thinking principals and experience working with agile methodologies.
- Passion for digital and the possibilities it brings for clients.
- Ability to think high level and approach opportunities or problems with a strategic perspective, making use of customer insight and product data.
- Strong negotiation skills to maintain a focus on our customers and can effectively communicate complex concepts to stakeholders or team members.
- Eager to challenge the status quo, learn, improve their skills and the way our teams work.

**Benefits of working with DCS**:
DCS is a great place to work, and it’s not just us saying that

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- Competitive salary range $ 134,411 to $155,445 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

**Okay, so what’s next?**

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**Closing Date:17 May 2023, 09:59 am**

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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