Reception and Administration Officer

5 months ago

Melbourne, Australia Foundation House Full time

About the role

Your Impact
As an integral member of the Administration team, the Reception and Administration Officer will maintain a professional, welcoming and psychologically safe environment by being the first point of contact for refugee survivor clients and community members, either face to face or over the phone.

About you
We are looking for a receptionist with strong administration skills to join our supportive team and take on this vital role with a friendly, can-do approach.

In this role your activities will include:

- Engage with a wide range of clients and stakeholders, acting with cultural sensitivity and confidentiality.
- Setting up meeting or treatment rooms, ensuring they are kept to an appropriate standard.
- Take on administrative support for the Refugee Mental Health Clinic, including managing appointments, booking rooms, processing Medicare claims.
- Assist staff with other requirements, such as car bookings, catering, stationary, supplies, etc.

What You’ll Need
To be successful, you will need to positively respond to the following key selection criteria:

- Previous experience working on a busy reception desk (within a health or community setting is advantageous but not essential)
- Excellent interpersonal and communication skills, written, in person and on the phone.
- Strong administrative skills and technical proficiency with programs such as MS Office 365
- Ability to work well with people from culturally and linguistically diverse (CALD) backgrounds.
- Excellent time management skills with the ability to prioritise own work and to multi-task.

In Return
You will be rewarded with:

- an attractive annual remuneration package, $78,941.20 (pro-rata) + superannuation
- 17.5% Annual Leave loading
- salary packaging benefits of up to $18,550
- novated car leasing options
- a role with true purpose to make a difference in people’s lives
- a welcoming, highly diverse and supportive team environment
- generous leave provisions with option to purchase additional leave
- access to our Employee Assistance Program (EAP) for staff and family members.

Position Description : PD_Administration Reception_North_June24

Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.

Please refer to the position description for detailed information about the role. For more information about our hiring process, please refer to our careers with us page here

If you think you have what it takes but don't necessarily meet all selection criteria, please still get in touch as we would love to talk with you and see if you could be a suitable fit.

PBA2Profession: #Administration_and_Office_Support

Sector: #Community_Development, #Community_Support_Services, #Humanitarian, #Mental_Health

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