Administration Officer

6 months ago

Brisbane, Australia Queensland Health Full time

About the role
The administration officer is to assist in the facilitation of service delivery both in the hospital and community settings.

**The key responsibilities of the role are**:

- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
- Register patient data onto relevant electronic databases and ensure patient data is updated in a timely and accurate manner. Actively support the use of telecommunication technologies for the purpose of providing health care services across geographic, social and cultural barriers.
- Utilise information systems to record and update all patient demographic information, Medicare details and referral details (e.g. HBCIS, ieMR, Medirecords, RIS, etc). Also, using these systems to track the movement of patient charts, health fund details, and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions. Book in, book out, cancel and or rebook outpatients and clinics on outpatient system.
- Organise and coordinate patient appointment activities including the arrival of patients, booking appointments, management of cancellation / rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation (where required) and follow up appointments are arranged.
- Perform reporting functions as appropriate, including bulk billing of patients according to treatment, item numbers and the Medicare schedule of benefits.

About you
Customer Focus - To provide an effective customer focused service within a confidential working environment.
Communication - Well-developed written and oral communication skills with an ability to effectively interact and negotiate with all levels of staff and the public in accordance with confidentiality guidelines.
Organisation and Planning - Ability to establish work priorities and meet deadlines in a constantly changing environment.
Team Focus - Ability to work as a team ember with a high level of autonomy to manage daily workloads and to achieve the goals of the service.
Work Ethics - Is accountable for continuing to motivate themselves to achieve high work standards

**Mandatory Requirements**:

- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link

**Benefits**:

- 17.5% annual leave loading (Additional allowances/entitlements may apply)
- 12.75 % employer contribution to superannuation
- Professional development
- Salary sacrificing options
- Wellness programs
- Employee Assistance Service (EAS).

To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

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