Business Account Manager

6 months ago

Sydney, Australia Flexioffices Full time

Ensure a high level of professionalism and adhere to the company’s core values
- Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
- Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities:

- Provide accurate forecasting and real-time reporting
- Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
- Ensure contact with a new enquiry occurs within 5 minute SLA
- Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
- Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
- Aim to overachieve against target and KPI expectations as set by the company
- Complete feedback and update reports from office providers in a quick and timely manner
- Ensure a good level of product knowledge of the flexible office sector
- Attend viewings with clients
- Work in collaboration with team members as well as individually
- Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

**Requirements**:

- Input to success through customer service delivery and system management
- Keen level of organisation and maintaining a daily schedule
- Lead negotiations and a consultative service delivery
- Ensuring detailed information is input into Salesforce/ CRM
- Building relationships within the flexible office sector
- Ownership of the whole sales process from lead > deal > aftercare
- Ensure pipeline and daily tasks are managed effectively
- Confirm viewings, make pre and post tour calls to both client and provider
- Achieve and exceed KPI's:

- Detail orientated qualification and build rapport, encouraging long standing relationships
- Opportunity to completed viewing
- Completed viewing to deal
- Price comparison and advisory support after viewing stage
- Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided
- Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans
- Nurture existing clientele to encourage growth opportunities and repeat business
- Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation

**Benefits**
- Competitive salary
- Additional commission and incentives based on performance.
- 33 days annual leave (inc. of all bank holidays)
- Access to on-site Gym
- Fully paid training opportunities
- Employee Assistance Programme
- Season Ticket Loan
- Regular socials, partner events and team get-togethers and trips
- Enhanced pension package
- Supportive team-oriented culture across organisation

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