Customer Service Advisor

1 month ago


Sydney, Australia Jivaro Full time

Work for a leading global luxury brand
- Huge potential and opportunity for progression
- Gorgeous culture with an attractive salary package

Reporting to the Customer Care Manager, you will thrive on providing a high standard of customer care and responding to customer enquiries.

This diverse role will ensure that enquiries from our Customers are resolved in an effective and timely manner and that the customer experience is exceptional every time.

**Key Tasks, Duties and Responsibilities will be (but not limited to)**:

- Assist with Online Returns, In-store Exchanges, Faulty assessments via our operational systems.
- Provide ad-hoc support to Stores and Retail team as necessary.
- Assist online customers thought the Path to Purchase journey
- from product enquiries to packaging and delivery, to after sales service.
- Provide exceptional customer experience at all times.
- Effectively resolve customer enquiries in a timely manner.
- Other ad-hoc duties as required.

**Job Requirements**:

- Strong customer service experience, ideally previous call centre experience and retail shop floor experience within luxury
- Excellent verbal and written communication skills - must be able to type with accuracy and write with flair
- Ability to resolve challenging enquires in a calm and professional manner that creates a satisfied customer
- Experience with Zendesk and BigCommerce is a bonus
- Self-motivated individual with a professional, enthusiastic and can do attitude
- Proficiency in English

**Benefits**:

- Competitive salary package with amazing perks
- Huge potential and opportunity for progression and growth within the business
- Convient location in Sydney CBD
- Collaborative and close knit team and a real family feel environment
- Be a part of huge Luxury Australian business
- Great opportunity for a Store Manager or Assistant Store Manager looking for a Head Office positon
- 9-5 hours, Monday to Friday

For a full list of our current vacancies please visit our website:



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