Media Advisor

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Media Advisor, Multiple Opportunities, Flexible working, **located** in Sydney, Grade 7/8**
- ** **Ongoing and temporary opportunities**

The Department of Customer Service (DCS) was established 2019 and is a central agency of government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW residents to deliver better customer service outcomes.

The Media Directorate is responsible for the strategic direction of media relations and reputation management for the Department of Customer Service and its agencies including NSW Fair Trading, SafeWork NSW and Service NSW. The team works closely with social media and content production teams to ensure story development is consistent for customers.

As the Media Advisor, you will develop, coordinate and deliver media responses, strategies and milestone opportunities to support the Department of Customer Service (DCS). The role is focused primarily on developing opportunities for Safe Work, Fair Trading, Service NSW and other cluster agencies. You will be passionate about building relationships to ensure the development of accurate reactive and proactive content.

**Your key responsibilities include**:

- ** **Monitor media issues impacting the department and identify opportunities and emerging issues of importance and consequence and develop appropriate media strategies in response.
- Assist with researching and preparing media releases, media responses, holding statements, Q&As and other materials to contribute to the provision of accurate and timely advice on story development opportunities and critical issues to DCS senior management and ministers’ offices.
- Maintain a sound understanding of Departmental and business portfolio priorities and challenges and develop and maintain professional relationships with DCS business partners, the ministers’ offices, key media contacts and other stakeholders. Collaborate effectively with these stakeholders to create story opportunities for traditional media with options for social media.
- Support the development and implementation of media events to promote Customers Services’ work and support government announcements and major reforms.
- Contribute to a 24/7 DCS media on call service, and to media monitoring systems and contribute to streamlining and improving the efficiencies of Media Unit processes, systems and services.

**Key Skills and Experience to be **successful**:

- ** **Exceptional written and verbal communication skills
- Strong work ethic with a can-do attitude to build internal relationships which will benefit external media activities.
- Experience in a media team using a series of media content approval flows. A government context would be an advantage.
- Relevant tertiary qualifications and/or relevant industry experience

***What we need from you:?**
An up-to-date CV and a brief cover letter outlining how your skills and experience align to the position.

Please note a talent pool is being created for future ongoing and temporary opportunities valid for 18 months.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation.

**Closing Date: Monday, 06 February 2023 (09:50 am)**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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