Transformation Advisor

4 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Transformation Advisor, Temporary up to 24 months, Sydney**
- Clerk Grade 7/8: $101,947 - $112,849 +10.5% super
- Fulltime temporary up to 24 months, with the potential for ongoing appointment
- Based in Sydney CBD, with Hybrid (home/office) working location opportunities

**Do you enjoy working on high impact, transformation projects and initiatives within a fast-paced collaborative environment focused on delivery? If so, read on**
- Flexible work arrangements - work in a way that suits you
- Learning and development - strong support and opportunities to pursue your career goals
- Team dynamics - work in a supportive, transparent, and encouraging environment

We have an exciting opportunity for an experienced Transformation Advisor to join the Department of Customer Service in our Corporate Services, Transformation Strategy, Prioritisation & Execution team.

**Your Opportunity**

We are seeking a Transformation Advisor to bring their passion for people, customer and problem-solving to support the delivery of key initiatives that have a direct impact on shaping the employee and customer experience.

You will do this by supporting the development, implementation and evaluation of strategic plans, projects and initiatives. This includes using data, research and insights to identify issues, opportunities and trends, formulating and testing hypotheses, and developing and formulating recommendations with a bias towards change and action.

**The Team**

Our Transformation Strategy, Prioritisation & Execution team understands that as the pace of economic, political, societal, and technological change has accelerated, the scope and complexity of the problems faced by our business has also increased. We help our customers navigate this strategic landscape by providing expertise in data analytics, insights, strategy development and transformation.

You will be part of a dynamic, multi-disciplinary team that values diversity of thought, promotes collaboration and innovation, and has a passion for executing complex projects that make a difference.

We are constantly look for ways to improve, and we welcome applicants from diverse backgrounds with a flexible and positive attitude who can adapt and evolve with us.

**Let’s talk about you**

We are looking for someone who is committed to an inclusive, collaborative culture with experience in:

- Supporting the delivery of key initiatives across a broad portfolio of complex projects
- Supporting and monitoring compliance with the framework for reporting routines, data analysis and fieldwork in the Business Unit
- Maintaining effective reporting routines that provide insights and trends and ensure data integrity and transparency
- Using a range of systems and databases to extract data, conduct research, analyse data and develop reports to identify trends and issues and recommend solutions
- Interpreting and translating data and complex information into clear communication and engaging content

**The DCS difference**

The Transformation Office is focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.?

We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**Next Steps**

A talent pool may be created from this recruitment process to fill any future ongoing or temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: Monday 30th January 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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