Onboarding Consultant

7 months ago

Sydney, Australia Property Me Full time

**Join the National Leader in Cloud Based Property Management**
- Join Australia's #1 Property Management Cloud Software
- Shape the culture of our rapidly growing scale up
- Flexible / hybrid working arrangements

Have you thought about what it might be like to move to an industry leader with over 50% market share? What if you could join one and get to make a guaranteed impact on one of the most important & high profile industries in Australia?

**Our Story:
PropertyMe is on a mission to build the easiest, simplest and most user-friendly property management software in the country, and we’re already halfway thereFrom humble beginnings in 2013, we were are a PropTech startup that had a vision of an easy to use cloud based software that can make even the toughest of rental portfolios easier to manage.Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand.We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, with incredible vision from our Founders. The only ones investing in our future are us

**Your Mission:
We want to make Property Managers and Tenants' lives easier, giving them more time to relax and enjoy the home they live in, or have more of the important face to face conversations that gets more people their dream home.

**What You Bring:
A team player with a warm and welcoming approach to both customers and team members. A people person who thrives on being challenged and can keep their cool under pressure. Next level organisation and efficiency with an acute eye for detail.

You will need Real Estate industry experience to empathise and instill confidence in your excited, nervous, time poor customers and understand their unique learning needs to customise a training plan to best support them to become confident users and advocates of their new Property Management and Trust Accounting software.

Processes, checklists and an amazing team of dedicated professionals who genuinely love to welcome and onboard new clients will support you. You will also need to love your numbers, your skill and expertise will help determine our customers success and our PropertyMe reputation for excellent customer service

**This role will**:

- Initiate onboarding and training plans
- Checkin calls throughout onboarding journey to ensure customer satisfaction and success
- Create conversion balances
- Responding to support tickets
- Phone and Zoom support
- Data migration support and troubleshooting
- Coordinate and support data transfers
- Facilitate portfolio acquisitions
- Assist clients with receipting / reconciling their trust account
- Ensure clients are responded to within agreed SLA's
- Assist the Onboarding and Data Service team as required
- Confidently navigate through internally used programs such as Slack, Trello, Google Suite, Salesforce and Zendesk

If you can share examples of the above traits and talk through scenarios that let these attributes shine we would love to chat with you.

**The Benefits and Perks**
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment 2 days from office
- Beautiful office in Sydney CBD
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

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