International Onboarding Manager

6 months ago

Sydney, Australia JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Welcome to JPMorganChase. Are you looking for an opportunity to explore the commercial banking client onboarding space? If so, our role will provide you with a platform to enhance your career, refine your skills, and contribute to a committed team in a dynamic and fast-paced setting.

As a Vice President in the Commercial Bank International Onboarding team, you will lead a regional team of International Onboarding Specialists (IOS) who have global responsibility for the international onboarding of Global Banking clients together with supporting client coverage teams in the fulfilment of Wholesale Payments product implementation. You will be part of the APAC Onboarding leadership team and contribute to the strategic development and expansion of the Manila Onboarding Centre of Excellence. Your role will involve developing and implementing strategies to elevate the client experience and collaborate closely across functional teams to deliver high-quality products that exceed customer expectations. Additionally, you will support where necessary on all regulatory and business audits.

**Responsibilities**:

- Provide direction, support and facilitation for the IOS hub to successfully execute global product implementations focused on service excellence.
- Develop and own key metrics that drives team productivity and delivers value to functional partners
- Leverage technology and ensure innovation and adoption by the IOS to aid the client experience
- Build relationships globally that promote a client centric organization which supports the business’ initiatives
- Identify and simplify opportunities for clients to work with us by challenging assumptions and operating models for continuous improvement
- Act as a business coach to help the team achieve operational excellence and challenge them to think creatively about onboarding opportunities; share best practices and lessons learned across the team
- Partner and influence shared purposes through trust and teamwork across businesses and functions
- Promote growth of the individual team members via the firm’s Performance Development framework
- Promote an inclusive and diverse work environment
- Institute a strong governance framework with strict adherence to risk and controls policies, regulatory guidelines and security measures

**Required qualifications, capabilities and skills**
- 10 or more years of client consulting or financial services experience
- Minimum 5 years of team leadership/management experience, including coaching or mentoring employees
- Experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
- Demonstrated ability to work in a team environment, to manage conflict and change, and mobilize internal resources when required
- Excellent interpersonal, influencing, communication and partnership skills
- Ability to anticipate, analyze and synthesize data and provide holistic insights
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Bachelor's degree

**Preferred qualifications, capabilities, and skills**
- Technical working experience in eCommerce, payments, Business-to-business (B2B) system integration and Enterprise Resource Planning (ERP) like Oracle, Systems, Applications and Products in Data Processing (SAP) and JDEdwards
- Master of Business Administration (MBA)
- Project Management Professional (PMP), Culture, Automation, Measurement, and Sharing (CAMs), PRojects IN Controlled Environments (Prince2)
- International work experience
- Understanding and experience with the Risk and Control Self-Assessment framework

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and fin

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