Senior Officer, Onboarding

2 months ago

Sydney, Australia University of New South Wales Full time
  • Employment Type: Full-Time (35-hour week)
  • Duration: Continuing Role   
  • Remuneration: Level 7 from $110k+ 17% superannuation and leave loading
  • Location:  Kensington NSW (Hybrid Flexible Working)

Why your role matters

Reporting to the Manager, Onboarding and Transition, the Senior Officer, Onboarding & Transition plays a pivotal role within the Student Engagement Team. As a key leader, you will be responsible for leading the planning, development and execution of orientation and transition activities for new students.

As the Senior Officer, you will design and implement a comprehensive onboarding program that shapes the UNSW arrival experience and fosters a strong sense of belonging and connection. The role covers the entire student journey from pre-departure to arrival, ensuring that the diverse needs of different student communities are met through tailored programs.

Specific accountabilities for this role include:  

  • Support the Manager Onboarding and Transition in identifying objectives and goals that will shape the domestic and international student onboarding program.
  • Consult with stakeholders to map, document and evaluate the current domestic and international student onboarding experience and journeys, including pre-departure, and to identify and develop culturally appropriate goals and activities that contribute to onboarding and belonging
  • Undertake research of best practice across Go8 onboarding models for international and domestic students in order to support the development of programs within UNSW.
  • Design an effective arrival program, comprising of communications, activities and opportunities, for new international students to support their transition to UNSW.
  • Work with the Manger, Onboarding and Transition to contribute to the training package for student ambassadors to assist with orientation events.

About You:       
You will hold a tertiary qualification in a relevant discipline and extensive related experience or an equivalent level of knowledge gained through any combination of education, training and experience alongside:  

  • Possess a sound understanding of issues and challenges facing domestic and international students from various diverse backgrounds
  • Ability to exercise creativity and enthusiasm in the development of new initiatives to support the domestic and international student arrival experience.
  • Ability to design and implement training programs for stakeholders, including students and other volunteers.  
  • Ability to work independently and in a team environment.  
  • Proven ability to operate in a multi-stakeholder environment and develop effective and impactful working relationships.
  • Demonstrated high level organisational ability and initiative that exhibits attention to detail, and work planning to meet deadlines.
  • Experience in evaluation of projects and gap analysis, as well as research to identify best practice.
  • Superior written and verbal communication skills with demonstrated ability to engage and work with diverse stakeholders.
  • Advanced level of computer literacy with excellent skills in Microsoft Office applications.  
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

The Organisation

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.  If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Benefits and Culture:

UNSW offers a competitive salary and access to UNSW benefits including:

  • Flexible working
  • Additional 3 days of leave over the Christmas period
  • Access to lifelong learning and career development
  • Progressive HR practices
  • Discounts and entitlements 

More information on the great staff benefits and culture can be found here.

To Apply: Please submit your CV and Cover Letter addressing the selection criteria (the skills and experience in the PD) via the ‘Apply Now’ button.

A copy of the Position Description can be found on JOBS@UNSW.

Applications close: Wednesday 20th November at 11.55pm.

Get in Touch: Chloe Gane – Talent Acquisition Consultant

chloe.gane@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

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