Onboarding Consultant

6 months ago

Sydney, Australia Property Me Full time

Join the National Leader in Cloud-Based Property Management

Our Story:
Here at PropertyMe we are committed to innovating, problem-solving, and remaining agile in an ever-changing industry.

Being Australia’s #1 property management platform after only 10 years, we know what it’s like to be the new kid on the block. That’s where teamwork and a strong sense of comradery come into play, as we believe you get the best outcomes when you are part of a healthy and thriving team.

Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand. We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, and with incredible vision from the founders, we’ve managed to get to this point with no funding. The only ones investing in our future are us, and the world’s our oyster

Your Mission:
We want to make Property Managers' and Tenants' lives easier, giving them more time to relax and enjoy the home they live in, or have more of the important face-to-face conversations that get more people their dream home.

What You Bring:
A team player with a warm and welcoming approach to both customers and team members. A people person who thrives on being challenged and can keep their cool under pressure. Next-level organisation and efficiency with an acute eye for detail.

You will need Real Estate industry experience to empathise and instil confidence in your excited, nervous, time-poor customers and understand their unique learning needs to customise a training plan to best support them to become confident users and advocates of their new Property Management and Trust Accounting software.

Processes, checklists and an amazing team of dedicated professionals who genuinely love to welcome and onboard new clients will support you. You will also need to love your numbers, your skill and expertise will help determine our customers' success and our PropertyMe reputation for excellent customer service

This role will:

- Initiate onboarding and training plans
- Checkin calls throughout the onboarding journey to ensure customer satisfaction and success
- Create conversion balances
- Responding to support tickets
- Phone and Zoom support
- Data migration support and troubleshooting
- Coordinate and support data transfers
- Facilitate portfolio acquisitions
- Assist clients with receipting/reconciling their trust account
- Ensure clients are responded to within agreed SLAs
- Assist the Onboarding and Data Service team as required
- Confidently navigate through internally used programs such as Slack, Trello, Google Suite, Salesforce and Zendesk

If you can share examples of the above traits and talk through scenarios that let these attributes shine we would love to chat with you.

The Benefits and Perks
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment 2 days from office
- Beautiful office in Sydney CBD
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

  • Onboarding Consultant

    3 months ago

    Sydney, Australia Miro Full time

    **About the Team**: Miro's Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them...

  • Onboarding Consultant

    2 months ago

    Sydney, Australia Property Me Full time

    Join the National Leader in Cloud-Based Property Management Our Story: PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.7 million properties. Join a growing team, in a growing business as we continue to consistently grow our core...

  • Onboarding Consultant

    7 months ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud Based Property Management** - Join Australia's #1 Property Management Cloud Software - Shape the culture of our rapidly growing scale up - Flexible / hybrid working arrangements Have you thought about what it might be like to move to an industry leader with over 50% market share? What if you could join one and get to make...

  • Global Seller Onboarding Consultant

    6 days ago

    Sydney, New South Wales, Australia Square Full time

    About SquareSquare is a leading company in the AU that's continuing to grow rapidly. We're expanding into software and building integrated, omnichannel solutions to help sellers sell online, manage inventory, and offer various services.Job DescriptionWe're looking for a Global Seller Onboarding Specialist to manage the final stages of the sales funnel,...

  • Onboarding 2.0 HR success factors certified consultants

    1 month ago

    Sydney, Australia Hastha Solutions Full time

    Urgent requirement of Onboarding 2.0 HR success factors certified consultants - Contract - Sydney Requirements Collaborate with clients to assess their current onboarding processes and identify areas for improvement. Design and implement customized onboarding strategies that align with client goals and company culture. ...

  • Customer Onboarding Manager

    6 months ago

    Sydney, Australia SafetyCulture Full time

    **Customer Onboarding Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their...

  • Onboarding 2.0 HR success factors certified consultants

    1 month ago

    Sydney, Australia Hastha Solutions Full time

    Job Description Urgent requirement of Onboarding 2.0 HR success factors certified consultants - Contract - SydneyRequirementsCollaborate with clients to assess their current onboarding processes and identify areas for improvement.Design and implement customized onboarding strategies that align with client goals and company culture.Provide training and...

  • Onboarding 2.0 HR success factors certified consultants

    1 month ago

    Sydney, Australia Hastha Solutions Full time

    Urgent requirement of Onboarding 2.0 HR success factors certified consultants - Contract - SydneyRequirementsCollaborate with clients to assess their current onboarding processes and identify areas for improvement.Design and implement customized onboarding strategies that align with client goals and company culture.Provide training and support to client...

  • Customer Onboarding Manager

    6 months ago

    Sydney, Australia SafetyCulture Full time

    **Customer Onboarding Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Client Onboarding and Implementation Manager

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job OverviewAnton Murray Consulting is seeking an experienced Client Implementation and Onboarding Manager to join their Global Client Services team for a 12-month maternity leave contract.About the RoleThis position oversees the end-to-end onboarding of separately managed client accounts, including coordinating contract negotiations, investment management...

  • High Risk Client Onboarding Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    **Role Overview**We are seeking a skilled High Risk Client Onboarding Specialist to join our team at Anton Murray Consulting in Melbourne or Sydney. The successful candidate will have experience in Private Banking & Wealth Management Onboarding and be knowledgeable about UHNW / HNW clients, trusts, and Compliance / AML functions.The salary for this role is...

  • Marketing Manager, Acquire

    4 months ago

    Sydney, Australia Rest Full time

    **Company Description** Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders **Closing date: 20th September 2024** Please note Rest does not accept speculative resumes from recruitment agencies - Join a highly engaged and collegiate team - Purpose driven organisation where...

  • Marketing Manager, Acquire

    4 weeks ago

    Sydney, Australia Rest Full time

    Job Description6 month contract within a focused, fun and purpose led groupFurther develop your skills in a highly experienced teamLinkedin top 5 places to workHybrid working as standardAbout UsEstablished in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.We support nearly two million members, with around $75 billion of...

  • Marketing Manager, Acquire

    4 weeks ago

    Sydney, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: Friday 6th December 2024*Please note Rest does not accept speculative resumes from recruitment agencies Job Description6 month contract within a focused, fun and purpose led groupFurther...

  • Principal Customer Onboarding Manager

    6 months ago

    Sydney, Australia SafetyCulture Full time

    **Principal Customer Onboarding Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- As Principal Customer Onboarding Manager, you will serve as the main point of contact for SafetyCulture’s largest and most strategic customers. You will leverage your project management expertise to ensure timely and successful...

  • In Home Sales Consultant

    6 months ago

    Sydney, Australia Renting 2 Buy Full time

    In-home sales consultant will be paid to attend and close sales meetings in our clients' homes. Appointment leads will be provided to you and booked for you and it is on you to qualify the appointments on the phone and confirm them. You will be paid $90 to attend the meeting and $250 on top of that if you onboard the client! A further $800 will be paid...

  • International Onboarding Manager

    6 months ago

    Sydney, Australia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Welcome to JPMorganChase. Are you looking for an opportunity to explore the commercial banking client onboarding space? If so, our role will provide you with a platform to enhance your career, refine your skills, and contribute to a committed team in a dynamic and fast-paced setting. As a Vice President in the Commercial Bank...

  • Onboarding Consultant

    3 months ago

    Sydney, Australia COINS Full time

    Posted 01 October 2024 - LocationSydney - Job type Permanent - Discipline Customer Success - ReferenceJ13027 **Job description**:

  • International Onboarding Manager

    6 months ago

    Sydney, Australia JPMorgan Chase & Co. Full time

    Welcome to JPMorganChase. Are you looking for an opportunity to explore the commercial banking client onboarding space? If so, our role will provide you with a platform to enhance your career, refine your skills, and contribute to a committed team in a dynamic and fast-paced setting. As a Vice President in the Commercial Bank International Onboarding team,...

  • Software Installation Consultant

    7 months ago

    Sydney Western Suburbs, Australia HAYS Full time

    Software Installation Consultant **Your new company** Hays has partnered with a world-leading dealership systems and management company in Parramatta who are looking for a Software Installation Consultant to support the onboarding of new customers. **Your new role** You'll be responsible for the presentation, installation and onboarding of customers from...