Customer Service Officer

4 weeks ago

Sydney, Australia Australian College of Nursing Full time

Posted: 09/02/2024- Closing Date: 23/02/2024- Salary: $67,000.00 - $77,000.00- Job Type: Permanent - Full Time- Location: Sydney- Job Category: Administration and Office,Call Centre and Customer Service,OtherThe Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.

We are committed to high performing teams, which is why ACN offers:

- Dynamic, fast-paced working environment with a results-driven team
- Hybrid work environment
- Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more

With a strong focus on 'Shaping Health, Advancing Nursing' - improving the careers of nurses and subsequently the quality of patient care in the community - you can be sure that you are joining an organisation that makes a positive impact.

So if you are looking to be part of a high performing team within an affirmative and learning based culture, ACN is looking for you

To deliver high-quality customer services to ACN students, educators, and staff, emphasising student administration, particularly in clinical placement administration and allocation.

This role involves a significant level of responsibility for maintaining databases and overseeing intricate processes, payments, and student administration, with a focus on ensuring compliance with clinical placement guidelines.

The team member is anticipated to actively engage with students, staff, various external providers, and the general public, entailing communication with members, facilities, and facilitators.

**Desired Skills and Experience**:
To be considered for this exciting role, you will need to meet the following selection criteria and demonstrate how you meet these in a covering letter:
**Selection Criteria**
- Relevant qualifications or work experience in a similar role or sector (Higher Education and Student services).
- Experience with administration of student clinical placements.
- Experience in an administrative position with a Higher Education provider or healthcare provider.
- Demonstrated high-level computer skills and proficiency in the use of Microsoft Office software and student management system(s).
- Proven ability and willingness to work collaboratively with a diverse group of internal and external customers.
- Demonstrated high-level written and verbal communication skills.
- Proven well-developed interpersonal, problem-solving, and time management skills.
- Demonstrated ability to multi-task in a high volume and deadline-driven environment whilst maintaining a high standard of work.
- Demonstrated accuracy of work and attention to detail.
- Excellent understanding and best practices in financial arrangements.
- High-level aptitude and demonstration of customer service delivery.
- Takes a proactive and problem-solving approach to issues
- Demonstrated ability to communicate with staff and the public at all levels effectively, verbally and in writing, with confidence, friendliness, and with a professional telephone manner.
- A demonstrated ability to maintain confidentiality.

**Desirable criteria**

Please note**:this position is permanent full-time.**

First Nations People are encouraged to apply.
- ACN is committed to ensuring the health and safety of those who attend our premises. This includes accepting responsibility to provide, so far as is reasonably practicable, a workplace that is safe and without risk to health for all team members, and members of the broader community. ACN requires all employees to have received both COVID-19 vaccinations (or an approved medical exemption) in line with the state based government vaccination mandates or by April 2022 for all team members, all new employees joining ACN must also meet this requirement. If you have any questions or concerns about how this may impact you, please reach out to us to discuss this further._

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