Dispute Officer

1 week ago

Sydney, Australia NSW Department of Customer Service Full time

**Dispute Officer Grade 5/6**
The NSW Personal Injury Commission is looking for a Dispute Officers to join our team
- 1 x ongoing role
- Grade 5/6; Salary ranging from $93,295 - $102, 941 base plus super
- Based in state-of-the-art offices Oxford Street, Darlinghurst, hybrid working arrangement
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities.

**About this role**
The NSW Personal Injury Commission (Commission) is looking fora Dispute Officer to join our team in the Registry & Dispute Services Directorate.

**About Us**
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers, and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

**About the role**:
Provide information, advice and support to member and non-member decision makers and delegates to deliver quality and compliant end-to-end case management services for a range of complex matters, in line with organisational policies and procedures to ensure a positive outcome

**Your responsibilities will include**:

- Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
- Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
- Proactively managing your complex caseload to ensure cases are kept on track and on time.
- Participating in our program of continuous improvement and learning.
- Providing support and advice to Dispute Support Officers.

**About you**:

- A collaborator who thrives in a supportive team environment.
- Experienced in digital case management or customer management systems.
- A background in complex case management specialising with complaints, disputes or insurance or customer service.
- Can think outside the box to solve complex problems.
- Meticulous and process driven.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**What we need from you**:
To start your journey towards becoming our Disputes Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages)

Talent Pool

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment.

**Closing Date: 8th July 2024 10am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Dispute Officer

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Dispute Officer Grade 5/6** The NSW Personal Injury Commission is looking for 2 x Dispute Officers to join our team! - 1 x ongoing role and 1 x temporary role up to 30 June 2024 - Grade 5/6; Salary ranging from $89,707 - $98,982 base plus super - Based in state of the art offices Oxford Street, Darlinghurst, hybrid working arrangement - Wellbeing programs...

  • Dispute Officer

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The NSW Personal Injury Commission (Commission) is looking for Dispute Officer to join our team in the Medical Services Directorate. **Benefits** - Fantastic temporary clerk grade 5/6 opportunity - Temporary role up to 12 months effective March - Salary range: $89,707 - $98,982 + super, commensurate with experience. - Genuinely flexible working...

  • Dispute Resolution Officer

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Solutions Dispute Resolution Officer** - Focus on solving CTP complaints. - Ongoing full-time role available in Sydney CBD. - Clerk Grade 5/6, salary ranging from $89,707 - $98,982 base per annum plus employer’s contribution to superannuation and annual leave loading. **The organisation** The IRO is an independent statutory office established under the...

  • Dispute Resolution

    1 week ago

    Sydney, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    NEW ROLES to market; due to growth + one replacement; team of 2 Partners; strategic advice; practical solutions; 1 day WFH from day 1; SYD/CBD/WFH; Skills & responsibilities You will be a Dispute Resolution & Litigation lawyer at Associate, Senior Associate or Special Counsel level.Your new role Will allow you to enjoy a great variety of dispute work -...

  • Dispute Resolution

    1 week ago

    Sydney, New South Wales, Australia Burgess Paluch Full time

    NEW ROLES to market; due to growth + one replacement; team of 2 Partners; strategic advice; practical solutions; 1 day WFH from day 1; SYD/CBD/WFH;Owner-managed businessesAspirational individualsLong-term relationships and solutionsSkills & responsibilitiesYou will be aDispute Resolution & Litigation lawyerat Associate, Senior Associate or Special Counsel...

  • Dispute Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Dispute Support Officer to join their team! **Benefits**: - Ongoing located in Darlinghurst. - Grade salary package ranging from $75,992 - $83,211 base per annum plus super. - Genuinely flexible working arrangements. - Wellbeing programs and...

  • Complaints & Dispute Resolution Officer

    3 weeks ago

    Sydney, Australia Munich Re Full time

    **Complaints & Dispute Resolution Officer**: Career Level 3 **Location** Sydney, Australia Reporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary...

  • Internal Dispute Resolution Officer

    2 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give...

  • Complaints & Dispute Resolution Officer

    7 days ago

    Sydney, New South Wales, Australia Munich Re Full time

    Complaints & Dispute Resolution Officer:Career Level 3LocationSydney, AustraliaReporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is a general insurance and is a wholly owned subsidiary of Munich Re Australia.Your job Provide advice and...

  • Complaints & Dispute Resolution Officer

    7 days ago

    Sydney, New South Wales, Australia Munich Re Full time

    Complaints & Dispute Resolution Officer:Career Level 3LocationSydney, AustraliaReporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich...

  • Internal Dispute Resolution Officer

    7 days ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give...

  • Dispute Resolution Officer

    1 month ago

    Sydney, Australia humm Full time

    **Work options**: Hybrid At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team atleast twice a week to connect and collaborate (and attend our #intsaworthy...

  • Dispute Resolution Officer

    3 days ago

    Sydney, Australia humm Full time

    **Work options**: Hybrid At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team atleast twice a week to connect and collaborate (and attend our #intsaworthy...

  • Dispute Resolution Officer

    3 weeks ago

    Sydney, Australia HAYS Full time

    Leverage your RG271 experience within Travel insurance **Your new company** Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals,...

  • Dispute & Complaint Officer - Temp / Contract

    2 weeks ago

    Sydney, Australia Actuate Recruitment Group Full time

    Location above Wynyard Station - Modern offices with views - Paying great hourly or daily rate As a result of annual leave and internal secondment, this global insurance firm is seeking 1-2 Dispute Resolution & Complaints Officers. Working closely with the Team Leader and Risk & Compliance Senior Manager, you will be responsible and assising with the the...

  • Legal & Internal Disputes Resolution Officer

    4 weeks ago

    Sydney, Australia Munich Re Full time

    **Legal & Internal Disputes Resolution Officer**: Career Level 3 **Location** Sydney, Australia Great Lakes Australia (GLA) is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich Reinsurance Company. GLA is authorised by the Australian Prudential Regulation Authority (APRA) to operate as a general...

  • Consultant, Dispute Resolution

    3 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Consultant, Dispute Resolution Have a meaningful impact as a Consultant, Dispute Resolution - CTP Claims **YOUR ROLE** You'll be responsible for the end-to-end management of formal Compulsory Third Party (CTP) claims dispute process, including internal reviews relating to liability matters such as Threshold injury disputes, Whole Person Impairment (WPI),...

  • Consultant, Dispute Resolution

    3 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Have a meaningful impact as a Consultant, Dispute Resolution - CTP Claims **YOUR ROLE** You'll be responsible for the end-to-end management of formal Compulsory Third Party (CTP) claims dispute process, including internal reviews relating to liability matters such as Threshold injury disputes, Whole Person Impairment (WPI), Treatment and Care, and Earning...

  • Solicitor, Disputes

    3 weeks ago

    Sydney, Australia Herbert Smith Freehills Full time

    JOB DESCRIPTION About Herbert Smith Freehills As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific,...

  • Legal & Internal Disputes Resolution Officer

    7 days ago

    Sydney, New South Wales, Australia Munich Re Full time

    Legal & Internal Disputes Resolution Officer:Career Level 3LocationSydney, AustraliaGreat Lakes Australia (GLA) is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich Reinsurance Company.GLA is authorised by the Australian Prudential Regulation Authority (APRA) to operate as a general insurer in Australia,...