![NSW Government -Customer Strategy & Technology](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
7 days ago
You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.
In this role, you'll:
This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.
You will:
- Manage escalated customer disputes from the Contact Centre via second tier management
- Undertake investigations, identify problems, gather evidence and use business rules and procedures to propose a timely resolution ensuring highest level of customer satisfaction
- Carry out the due diligence to ensure that there is accurate and verified data entry of license plate numbers captured on images, to support the efficient recovery of tolls
About you
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
What are you waiting for ?
Applications close: 11:59pm Sunday 27th August 2023
People living with disability are supported throughout the recruitment process and at work.
Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
For more information about this role, please contact Shefali UppalLI-Hybrid
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