Receptionist & Customer Service Representative

3 months ago

Melbourne, Australia Contour Education Full time

We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Receptionist, and to be part of the heart and soul of our brand-new Glen Waverley campus

**Who Are We?**:
**_ We empower students _**_and their studies_**_ _**_by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way._

**_ Over 2,000 students and 25 staff have joined our tutoring services_** **since our founding in 2020. Our growth is a testament to our dedication to providing **_ALL _**our students and parents with a high-quality tutoring experience (_from 24/7 personal support to on-demand resources)_ and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year

It's our vision to **_r_**_eshape education_**_, _starting with tutoring.

**The Role**:
Opened in 2023, our Glen Waverley campus has five state-of-the-art tutoring rooms and a lively study space. Now, we're now looking for someone who'll create a friendly atmosphere that resonates with our students and tutors

You'll be more than just a friendly face at the reception; you'll be a **relationship builder, a vibrant conversationalist, and the go-to person for students, parents, and tutors.**

At Contour, we know first impressions are a big deal, and we pride ourselves in always creating a friendly welcome to students and parents alike, that stands out distinctly from the competition From introducing our services to ensuring everyone feels comfortable, your contribution will make Contour’s Glen campus an approachable sanctuary of learning and community.

**Comprehensive Training & Support**:
By the end of your training, the work will become very familiar and you'll have things like the class schedules memorised in-and-out, and the process of onboarding a new student or parent at the back of your palm

**Active & Engaging Atmosphere**:
This isn't a regular 'receptionist' role where you'll deal with boring paperwork or rude walk-ins. Instead, you'll have the opportunity to talk to hundreds of young people - both tutors and students - throughout the week. You'll get to have banter, they'll share fun stories, and you'll also get an opportunity to be a supportive figure in the students' final years at school.

Our Glen campus is extremely active, so you'll have many opportunities to talk to people and let your personality shine. There is still administration work that needs to be done, but you'll have fun doing it

**Future Career Growth**:
When you join us, you'll become part of a collaborative and energetic team where your skills can truly flourish. You'll learn from experienced colleagues and develop your capabilities further. As our company continues to grow, you'll also have access to career opportunities in team leadership and other roles within our company

**Key Responsibilities**:

- **Aftersales touchpoints**: You'll follow up on enrolment forms, overdue invoices, and organising/rescheduling trial classes with our student-and-parent-centric approach.
- **Engaging current students and parents**:Through rescheduling, informing them about workshops and/or non-regular sessions, and troubleshooting issues such as learning portal access.
- **Handling walk-ins**: Be the welcoming host for new students, parents, and trial lessons.
- **Organising printing**:You'll ensure everything runs smoothly, right down to the ink in the printer.
- **Talking to Contour students & tutors**:You're not just a Receptionist; you're a friend, guide, and mentor
- **Opening and closing the campus**: Safety and convenience, all under your watchful eye.

**Expected Work Hours**:

- Weekdays (Monday to Friday) - 4:00 PM to 9:00 PM
- Saturday - 10:00 AM to 8:30 PM
- Sunday - 10:00 AM to 8:00 PM

**NOTE**:There is an option to work part-time from the above hours (instead of all hours). Flexible schedule options are available, just let us know

**Requirements**:
**Skill requirements**:

- **Honesty **and Integrity
- **Excellent **Customer Service Skills
- **High Level **of Empathy
- ️ **Exceptional **Communication Skills
- **Detail-Oriented** & Organized
- **Energy **and Enthusiasm
- **Independence **& Proactiveness
- **Ability to** Build** and Maintain Relationships
- **Willing **to Listen, Learn & Lead

**Experience Requirements**:

- **Completed the VCE** and Performed Well
- **Bachelor's Degree** (or currently studying) in Commerce/Business/Marketing/Communications or a related field
- **Prior Reception**, Front Desk, and/or Sales Experience _(ideal)_

**Personal Requirements**:

- ️ **Y**oung, Passionate, and Engaged **_(_we want you to be able to vibe with students on campus)_
- **Long-Term **Mindset &

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