Customer Service Manager
2 months ago
Are you a passionate leader with a background in customer service? Do you have experience managing a team in a healthcare setting? If so, we have an exciting opportunity for you
We are seeking a Customer Service Manager for our busy day surgery. In this role, you will be responsible for overseeing a team of receptionists and admin staff, ensuring the highest level of patient satisfaction.
Key responsibilities will include:
- Managing and mentoring the reception/admin team
- Developing and implementing customer service policies and procedures
- Monitoring patient satisfaction and addressing any concerns or complaints
- Collaborating with other departments to ensure seamless patient care
- Analysing data to identify areas for improvement in the customer service experience
- Managing the clinic's appointment scheduling system
- Working closely with a team of doctors.
- Bachelor's degree in business administration, healthcare management, or a related field
- Experience managing a reception/administration team, preferably in a healthcare setting
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- A passion for delivering exceptional customer service
- The ability to work well under pressure and prioritise competing demands
**_Silver Search Pty Ltd_**
**_Specialists in Medical Administration roles:_**
**_PH: 1300 557 046_
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