Customer Service Manager

3 weeks ago

Sydney, Australia IMB Bank Full time

**Highly reputable and trusted community minded Bank**:

- **Create great experiences and help people achieve their financial goals**:

- **Excellent training and career progression provided**

IMB Bank is now recruiting for an **Assistant Branch Manager (Banking 2IC)** to join our Narellan team. This role is ideal for a banking or retail professional who is ready to take the next step in their career, focusing on leadership, operations, compliance and lending.

Reporting to the Branch Manager and an integral part of a dynamic team, the key focus areas of the role include:

- Helping customers and having conversations with them face to face, over the phone and via our online channels regarding their banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve their position
- Assisting in the completion and management of the branches daily operational and compliance requirements
- Assisting with management, coaching and staff development activities
- Contributing to product and service initiatives/activities for the team and region
- Experience/skills working in either a banking or retail/customer service environment with a proven track record of positive performance and aptitude for learning, technology and business operations
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
- Commitment to helping customers in their day to day banking requirements and to achieve their financial goals and dreams
- Supervisory/team leader experience and want to pursue further development
- Thrive in a team environment and show initiative, care and attention to detail in your work
- Exposure to consumer lending (but not essential as training will be provided)

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and recipients of the WGEA Employer of Choice for Gender Equality, IMB offers some benefits such as:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience with permanent opportunities available once probation is passed
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
- Friendly and professional team environment
- Product concessions.
- Please note, this position is referred to internally as "Customer Service Manager"_

Code: #1

Location: Sydney

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