Advisor Information Services

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Digital Workplace team is responsible for ensuring DCS employees can work effectively in a digital environment and manage their information to ensure it is secure, accessible and well-governed (that is, easy to find, use and manage). There are three teams in Digital Workplace: Customer Partnerships, Information Governance, and IM Systems.
- Customer Partnerships provides an information and records management service desk to respond to enquiries from DCS employees about how to manage their information; and specialist support for both records management and collaboration using M365 tools.
- Information Governance has a policy and advisory function to assist DCS in ensuring compliance with the State Records Act 199 and the DCS Records Management Policy
- IM Systems supports and administers the TRIM Content Manager and Objective information and records management systems

**Benefits**
- Fantastic ongoing grade 7/8
- $101,947 - $112,849 p.a + super
- Excellent leave entitlements: 20 days annual leave, up to additional 26 days flexible leave and five days compassionate leave
- Flexible and remote working opportunities from anywhere in NSW

**About the role**

This is an exciting role has become available in the ICT-Information Management team. This customer focused role supports our team of

information management professionals to deliver specialist advice and systems support to internal customers. You will support the delivery of high-quality customer focused services and information management practices across the agency and improve service delivery and information management practices across the agency.

**In this role you will**:

- Ensure timely and effective request fulfillment and identify opportunities for process and service improvement with a focus on self-service
- Take ownership of escalated customer enquiries or complaints as needed and bring the right people together to resolve incidents and problems
- Use your people and networking skills to proactively establish relationships with internal and external stakeholders and reach beneficial outcomes
- Support staff to ensure technical and system knowledge is maintained and achieves business results
- Develop internal standards, process documentation, and knowledge articles
- Support change and innovation initiatives as new records and information management approaches and technologies are adopted across the agency
- Strong customer focus and solutions-based approach to service delivery
- Continuous improvement mindset and ability to translate ideas into tangible actions
- An inclusive work style that strives for consensus and positive outcomes
- Ability to self-manage, self-motivate and take initiative in difficult situations
- Strong communication skills with the ability to present information clearly and foster effective working relationships with internal and external stakeholders?
- Demonstrated ability to prioritise large volumes of work, looking for synergies and developing solutions to streamline processes

**Closing Date: Monday, 30 January **[at 9.59am]**

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

Visit our Careers site to find out what it means to work for us.

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