Manager Customer Engagement

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Manager Customer Engagement, Ongoing, Sydney**

The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running, who can work autonomously and as part of a team.
- Fantastic ongoing opportunity
- Based form Sydney CBD
- Clerk Grade 11/12: Salary range: $134,411 - 155,445 + super, appropriate to experience
- Genuinely flexible working arrangements

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW

**Your responsibilities will include**:

- Lead, motivate and develop your team while maintaining a great employee experience.
- Work with the customer and business to ensure service levels are met.
- Provide thought leadership on ICT issues.
- Work enthusiastically with suppliers to deliver solutions.
- Understand and effectively communicate the customer impacts of proposed ICT changes.
- Coordinate customer activities for ICT needs.
- Develop strong relationships with customer representatives across multiple business units within DCS.

**About you**:

- You have the ability to establish strong relationships with stakeholders and have advanced negotiation skills.
- Have a broad understanding of customer needs and ICT processes.
- Are a tenacious influencer.
- Can think outside of the box to solve complex problems.
- Are passionate about assisting the business to initiate projects and develop robust business cases.
- Can provide strategic and tactical outcomes as appropriate.
- A leader who will engage their team while maintaining a great customer and employee experience.

***If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

**Closing Date: Friday 3rd March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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