Business Development Associate

3 months ago

Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

**Your new role with Bendigo Bank is just a few clicks away**

**Closing date**: 16th September 2024 (Monday).**

**About the role**

You will contribute to portfolio growth in providing exceptional service and support to brokers throughout the loan lifecycle and lodge updates and settlement calls within service expectations. Furthermore, you will bring your keen eye for detail and customer support to achieve individual KPIs and proactive monitor inbound queues to achieve team SLAs.

You will also ensure communication is delivered in line with relationship and service expectations, and meets policy, procedures and risk appetite requirements, whilst supporting the loan prioritisation process for Brokers, Partners and PRM/BDM’s in line with agreed guidelines.

**About you**

As our new **Business Development Associate**, **you will bring the following skills**:

- Call Centre environment exposure highly desirable.
- Knowledge of Third-Party Banking lending systems, products and credit policy highly desirable.
- Extensive customer service skills and exposure to call centre environments
- Strong communication skills that demonstrate ability to build relationships with partners and internal stakeholders.
- Self-motivated and self-sufficient
- Strong time management and ability to multi-task
- High level of professionalism, ability to work autonomously while contributing to team goals.
- Is proactive and displays positive team attitude and willingness to help wherever possible.
- Handles challenges appropriately using conflict resolution skills and maintains composure under pressure.
- Has strong learning orientation and quickly grasps new concepts.

**This role is a 12-month fixed term role based in Adelaide. We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week**

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

**Please note shortlisting and interviews may take place prior to the advertised close date.

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