Technical Support Engr
2 weeks ago
Greetings from Itron
Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.
We have an exciting role for Technical Support Specialist with Itron, Australia for which JD is as follows:
**Experience**:
What will your job look like?
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- Flexible to work after hours and on call based on customer need.
SKILLS REQUIRED:
- Good knowledge on Problem solving and incident management process along with ITIL knowledge.
- Good knowledge of SQL server and Oracle databases is a must.
- Troubleshooting and debugging skills for multithreaded and multi core/CPU software environment
- Understanding basic electrical concepts
- Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
- Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
- Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
- Work in collaboration with multiple teams to expedite the resolution and provide timely updates.
- Good understanding of PL/SQL and be able to troubleshoot and fix various procedure and package level issues will be handy.
- Basic networking concepts and understanding of different OSI layers.
- Knowledge of various HTTP headers, cookies, web APIs, web servers like IIS, SSL and various protocols.
- Experience on AZURE is desirable and Experience working in an agile environment.
- Good understanding of XML, JSON and RESTful and SOAP API’s.
GOOD TO HAVE SKILLS
- Good to have knowledge in Utility domain with working experience of Head End System (HES), Meter Data Management System (MDMS) and analytics will be a good addition.
- Knowledge in scripting basics, Perl and Bash.
- Good to have knowledge in object-oriented and asynchronous programming patterns & understanding of MVC design patterns and frameworks.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
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