Technical Support Specialist

3 weeks ago


Melbourne, Australia Talent International Full time

Our client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis.

Responsibilities:

  • Provide telephone and email-based pre-sales and post-sales technical support (Level 2) for software products
  • Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
  • Endeavour to respond to all customer requests in a timely manner while improving customer experience
  • Create/assess Jira Tickets for Level 1 specialists and help them in triage process
  • Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
  • 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
  • Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
  • Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
  • Strong experience dealing with external customers, ideally 3 + years
  • MDM/EMM knowledge

Apply today
For more information contact Melissa at melissa.haddad@talentinternational.com



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