Technical Support Engineer, Amazon Robotics Technical Support

4 weeks ago


Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time
Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.

Key Role Responsibilities:
- Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.
- Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs.
- Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
- Engage with often drive high severity incidents around Amazon’s Product Fulfilment & Sortation facilities.
- Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident manager.
- Use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.

Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.

About the team
We are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors, as well as training at customer sites.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

BASIC QUALIFICATIONS

- Experience troubleshooting and debugging systems, service or platforms.
- Networking Knowledge.
- Unix Knowledge.
- SQL Knowledge.

PREFERRED QUALIFICATIONS

- Be Curious. Amazon Robotics is comprised of a varied number of highly complex systems. Developing a detailed understanding of these systems will be key when troubleshooting the various situations that you will be faced with. You must be able to demonstrate when your curiosity and proactive learning has helped you deliver improved service for customers.
- Knowledge of linux/unix systems, know how to work with databases and pull data, understand how networks operate.
- Experience reading and writing automation scrips.
- Extensive experience explaining technical details in a way that is equally understood by a technical and non-technical audience.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical...


  • Melbourne, Australia Amazon Support Services PtyLtd Full time

    5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you...


  • Melbourne, Australia GEA Group Full time

    **Technical Support Technician**: **Job information**: 14-07-2023 **Reference number**: JR-0025041 **Job function**: Sales **Position type**: Full time **Site**: Melbourne 14 - 24 Mace Way, Melbourne VIC 3045 - GEA is looking for an experienced Technical Support Technician to focus on Automatic Milking Systems and who is willing to learn and grow into an...


  • Melbourne, Victoria, Australia Capital Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Who we are:At , we're a...


  • Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONThe Amazon Logistics (AMZL) team is looking to hire an experienced, innovative, hands on and customer obsessed Sr. Process Engineer to drive standardization and innovation in physical infrastructure, layout and material flow across our Last Mile delivery network. The successful candidate will be responsible to lead optimization of AMZL Delivery...


  • Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    ABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...


  • Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.  Who we are: At , we're a...


  • Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of...


  • Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...


  • Melbourne, Australia MongoDB Full time

    Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer...


  • Melbourne, Australia Snowflake Full time

    Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections....


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAmazon is seeking for Reliability Maintenance & Engineering (RME) Technicians to join our Maintenance & Engineering team at our Sort Center in the Northern Melbourne Suburb of Craigieburn.The focus of the Maintenance Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time...


  • Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    The Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you interested in...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAmazon Strives to be Earth’s Best Employer and Earth’s Safest Place to work. To get there, we need exceptionally talented, bright, and driven safety professionals. Amazon Workplace Health & Safety (WHS) organization is looking for a passionate, results-oriented WHS Program Manager, Technical SME to lead our High-Risk Operations program...

  • Technical Support

    4 weeks ago


    Melbourne, Australia Global-e Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...