Technical Support Officer

2 weeks ago


Melbourne, Australia Department of Education Full time

Location: Melbourne | CBD

Job type: Full time / Till 24/11/2023

Organisation: Department of Education

**Salary**: $73,842 - $89,661

Occupation: IT and Telecommunications

Reference: VG/DE/VCAA/20003759

An exciting opportunity exists to join the Infrastructure and Business Services Division in the Technology Infrastructure Unit till 24 November 2023.

The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian students 0 to 18 years.

An exciting opportunity exists to join the Infrastructure and Business Services Division in the Technology Infrastructure Unit till 24 November 2023.

The purpose of the Technical Support Officer role is to provide first level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office and resolve technical problems reported through the incident management system.

The role is also expected to:

- Assist with ICT asset registration and tracking
- Install and commission new desktop hardware, printers, peripherals including desktop and mobile telephony
- Provide technical support for end user technology, including desktop, laptop, mobile phones, remote access, print/scan/copy, audio video teleconferencing and standard software
- Maintain user network access
- Produce documentation for technical and user guides
- Onsite and remote support for the Melbourne CBD and Coburg offices, hybrid work is available.

**About You**
- You are driven, enthusiastic and set high standards in your work performance.
- You are a collaborative team player with a “can do” attitude.
- You are a strong problem solver; you identify and provide workable solutions.

Applicants requiring adjustments can contact the nominated contact person

**Applications close **08/08/2023



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