Technical Support Officer

2 weeks ago


Melbourne, Australia Hudson Australia Full time

The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office and resolve technical problems reported through the incident management system.

The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office and resolve technical problems reported through the incident management system.

The role is also expected to:

- Assist with ICT asset registration and tracking
- Install and commission new desktop hardware, printers, peripherals including desktop and mobile telephony
- Provide technical support for end user technology, including: desktop, laptop, mobile, remote access, print/scan/copy, audio video teleconferencing and standard software
- Maintain user network access
- Produce documentation for reports, briefings, correspondence, technical and user documentation
- Support both business locations, Melbourne CBD and Coburg, (including occasional after hours and weekends during peak periods), remotely and on site, as part of a regular rotation process.

**KEY ACCOUNTABILITIES**

**KEY ACTIVITIES**

IT maintenance and issue resolution
- Identify and implement solutions to user issues
- Implement patches and upgrades as per existing schedule and local processes
- Implement and maintain systems documentation
- Provide technical support for peripheral devices including mobile/tablet/audio-video conferencing devices

Customer relationship management
- Develop and maintain manuals and user guides
- Provide expert advice and support to users of organisational infromation technology systems
- Provide advice on IT policies and procedures
- Develop and ensure business SLAs are achieved

Business analysis
- Analyse business requirements and business functional specifications
- Translate business needs into technical requirements

**REQUIRED CAPABILITIES
**Knowledge & Skills
**Capability Description**

Specialist Expertise for 'Information Technology'
- Demonstrated experience as a technical support officer in a Microsoft environment with proven understanding of Microsoft Windows, Office, Active Directory, virtualisation technologies (including VMWare Horizon)
- Experience supporting VPN platforms including Palo Alto GlobalProtect and similar VPN technologies, including troublehooting a broad range of consumer home network platforms
- Demonstrable experience using contemporary ITIL Service / Incident Management tools such as Aegis
- Solid experience providing remote technical support to customers located across multiple corporate offices and private residences using a variety of both BYOD and corporate technologies

Problem Solving
- Analyses issues from different perspectives and draws sound inferences from information available
- Identifies and proposes workable solutions to problems
- Investigates and probes for the facts
- Liaises with stakeholders
- Seeks all relevant information for problem-solving

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.



  • Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time

    Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...


  • Melbourne, Australia Sharp & Carter Full time

    Flexible working arrangements - Office based in Cremorne - Competitive Market Salary **TECHNICAL SUPPORT LEAD** Do you love property, customer service and want to work for a fast-growing digital advertising business? Then this could be the role for you. - Challenge yourself and join a dynamic real estate portal Operations team - An opportunity to use your...

  • Technical Officer

    4 weeks ago


    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position- Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements- Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University About The Position: The Technical Officer will report to the Technical Coordinator and will be responsible for providing technical...


  • Melbourne, Australia GEA Group Full time

    **Technical Support Technician**: **Job information**: 14-07-2023 **Reference number**: JR-0025041 **Job function**: Sales **Position type**: Full time **Site**: Melbourne 14 - 24 Mace Way, Melbourne VIC 3045 - GEA is looking for an experienced Technical Support Technician to focus on Automatic Milking Systems and who is willing to learn and grow into an...


  • Melbourne, Australia Grow Talent Full time

    We are seeking a Technical Support Consultant for our client, a non-profit organisation head quartered in the United States with activities in the US, the UK, and a satellite office in Melbourne. You will be expected to handle 10+ implementations at a time as a part of the team responsible for building an out-of-the-box solution for many new clients. While...

  • Technical Officer

    7 days ago


    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position- - Salary HEW 4 + 17% Superannuation and Flexible Working Arrangements- - Based at the Bundoora campus, but may be required to work and/or be based at other campuses of the University- About The Position The Technical Officer (Technical Stores) will be under the supervision of the Technical Coordinator and will...

  • Technical Officer

    4 weeks ago


    Melbourne, Australia Rio Tinto Full time

    **Technical Officer** - Be part of a global team supporting exciting projects - Lead and work in a way that puts the safety and well-being of employees, stakeholders and the environment first. - Permanent opportunity based in Melbourne - Bundoora **About the role** Finding better ways to provide the materials the world needs. We are looking for a...

  • Technical Officer

    4 weeks ago


    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position- - Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements- - Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the UniversityAbout The Position As a Technical Officer within the College of Vocational Education, you will be responsible for...

  • Technical Officer

    4 weeks ago


    Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Building Authority **Salary**: $73,842 - $81,753 Occupation: Construction Reference: VG/6429630 We are looking for 2 permanent Technical Officers to join the Technical and Regulation team. **Position overview** The VBA has 2 exciting permanent full time opportunities within the...

  • Technical Officer

    7 days ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your Technical expertise to provide support and advice to the Operations, Maintenance and Testing branch - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $102,725 plus superannuation. **About Us**: The Operations, Maintenance and Testing (OMT) team deliver...

  • Technical Officer

    4 weeks ago


    Melbourne, Australia Public Sector People Full time

    **About the role**: Public Sector People are working with a council in Melbourne’s West to recruit an experienced Technical Officer. The Technical Officer ensures the reinstatement of Council’s assets and infrastructure are assessed and built in accordance with Council’s standards. As an Authorised Officer and technical expert, you are required to...


  • Melbourne, Australia Deakin University Full time

    **Job no**: 545126 **Work type**: Full-time **Location**: Melbourne - Burwood **Categories**: Science, Technical - Based at our Melbourne, Burwood Campus - Full-time and Continuing - HEW 5 $74,148 - $83,163 + 17% Superannuation Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong...


  • Melbourne, Australia Defence Housing Australia Full time

    **Job no**: 493189 **Work type**: Full Time **Location**: Darwin, Brisbane, Townsville, Melbourne **Classification**: DHA Level 6 **Your Team** As part of the Service Delivery team, the Property function is responsible for the delivery of developments, construction, acquisitions, sales, upgrades and heritage programs. As a member of the Technical, Heritage,...

  • Technical Officer

    4 weeks ago


    Melbourne City Centre, Australia Victorian Building Authority Full time

    Position overview The VBA has 2 exciting permanent full time opportunities within the building stream of the Technical and Regulation Team. The Technical Officer Building is responsible for providing support in delivering technical and regulatory information and advice to a range of internal and external stakeholders to support industry compliance with...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $103,085 - $116,115 + 15.4% super - Melbourne The Bureau's observing network assets portfolio is distributed across 12,500 sites covering all states and territories of Australia and other jurisdictions. Observing network assets include, but are not limited to, Radars, Automatic Weather Stations, Tsunami Boys, Rain Gauges and...

  • Technical Officer

    7 days ago


    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $91,418 - $103,725 Occupation: Technology Reference: VG/DJ5482MAR23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things...

  • IT Support Officer

    1 month ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97675_1674431428 **Contact** Donal McCann **Posted** about 7 hours ago - 3 Month Initial Contract - Strong chance to extend - Setting up IT workstations This position requires an experienced and customer focused IT Support Officer to provide IT...

  • IT Support Officer

    4 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH98936_1677107826 **Contact** Donal McCann **Posted** about 3 hours ago - 3 Month Initial Contract - Strong chance to extend - Setting up IT workstations This position requires an experienced and customer focused IT Support Officer to provide IT...


  • Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Court Services Victoria **Salary**: $90,067 - $102,192 Occupation: IT and Telecommunications Reference: VG/SC0346 - Full/ongoing role - $ 91,418 + 10.5% superannuation (VPS 4 position) - Role based in the Melbourne CBD **About us** The Supreme Court of Victoria is seeking for a Technical...


  • Melbourne, Australia Hudson Australia Full time

    Accountabilities - Level 2 support will be involved in deploying several releases to the DEV, SIT and PROD environments. - Manage third-party resources by providing clear direction, and support in deploying solutions and integrating with enterprise or hosted systems to meet business need. - Work closely with the Departments Cloud Services, Project Services,...