Technical Support Analyst

3 weeks ago


Melbourne, Australia affix Group Full time

We have teamed up with an Australian FMCG business who offer some of the countries most favoured products Through their successes, they are naturally going through an exciting period of growth and are building their infrastructure team.

Based in the South East suburbs the day to day role will provide support (high level of desk-side, phone and remote) to internal users, ensuring end-user requests and incidents are responded to and completed within agreed timeframes, while consistently providing a high level of technical support and service. This is an onsite support role roaming between manufacturing locations. 4 days week onsite and one day at home.

Projects in the pipeline include:

- security tool deployment (Ivanti) for patch management
- automated desktop deployment (Intune)
- service improvements (chat bot deployment, automation, business forms and workflow development in Nintex)

**Must Haves**:

- Minimum of 3 years technical support experience in an IT Support role focusing on customer service satisfaction.
- Experience Supporting & Provisioning End User Devices
- 2 years Supporting Microsoft 365 (including Sharepoint), Microsoft Intune and Azure Active Directory. (supporting, provisioning)
- Open minded approach to drive innovative service improvements (eg chat bots, service automation,)

If you love being hands on face to face with the customer alongside some field support to the regional sites this is a great role.

The culture of this business is one of collaboration, hard work and dedication and with a pretty flat structure access to the leadership team all based at HQ.



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