Service Desk Officer
2 weeks ago
Location: Western Region | Ballarat
Job type: Other
Organisation: Ambulance Victoria
**Salary**: Salary not specified
Occupation: IT and Telecommunications
Reference: AV/1838128
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
We are seeking 3 x Service Desk Officers to provide effective first level Business Technology & Programs (BTP) support to users including logging all incidents/requests, incident/request resolution, provisioning of equipment and services; escalating high priority incidents to BTP support staff and management.
We are looking to fill
1 x Full Time, Permanent,
1 x Full time, Fixed term until 30 June 2025 and
1 x Full time, Fixed term until 30 November 2025
While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Ballarat Business Centre in line with our hybrid working model.
**About the role**
Reporting to the Manager Service Desk, the main duties of the role include but are not limited to:
- Resolve as many technical incidents & requests as possible
- Assign what cannot be resolved at service desk to 2nd level support groups
- Escalate issues when required to enable satisfactory resolution
- Adhere to system security whilst enabling users to perform their role in the organisation
- Participate in the 24 hour duty roster
- Adhere to clearly defined processes and procedures in a process-driven environment
Please see the position description for a full list of position accountabilities.
**About you**
To be considered for this position you will possess:
- Qualification (diploma, degree or industry certification) in information Technology with subsequent relevant experience, or an equivalent combination of training and relevant experience
- One to two years' experience delivering level 1 support in a corporate or government IT service desk environment
- Solid working knowledge of desktop computing concepts and support strategies
**Working at Ambulance Victoria**
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you
**Important information**
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified **AV2** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.
**How to apply**
- Current resume
- A separate document individually addressing the key selection criteria from the position description
- At all levels of our organisation_ a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._
-
Service Desk Officer
2 weeks ago
Ballarat, Australia Ambulance Victoria Full timeAt Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing...
-
IT Service Desk Operator
3 days ago
Ballarat, Australia Ballarat Health Services Full time**IT Service Desk Operator** **Full time - Permanent** **80 hours per fortnight including a monthly ADO** **$66,700 p.a** **About Grampians Health** Grampians Health was established 1st November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe,...
-
Late Night Desk Coordinator
5 days ago
Ballarat, Victoria, Australia Royal Australasian College of Surgeons (RACS) Full timeWe are looking for a highly skilled Late Night Desk Coordinator to join our team at Royal Australasian College of Surgeons (RACS). As a key member of our front office team, you will be responsible for managing the reception desk duties and ensuring that all guest interactions are handled efficiently and professionally.ResponsibilitiesManage the reception...
-
Front Desk Ambassador
4 days ago
Ballarat, Victoria, Australia Royal Australasian College of Surgeons (RACS) Full timeCompany OverviewWe are a leading hospitality provider, dedicated to delivering exceptional experiences for our guests.Job DescriptionAs a Guest Service Agent, you will be the face of our hotel, responsible for ensuring that every guest feels welcome and valued throughout their stay. Your primary responsibilities include:Providing warm and friendly...
-
Administrative Services Officer
3 days ago
Ballarat, Australia Grampians Health Full timeLocation: Western Region | Ballarat Job type: Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 18263 **Permanent Part-Time (Monday - Wednesday: 8:30am - 5.00pm)** **About the Role** Grampians Area Mental Health Services is seeking a highly motivated and experienced...
-
Customer Experience Officer
1 day ago
Ballarat, Australia Service Victoria Full timeWhat we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...
-
Customer Experience Officer
3 days ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeIf you're all about awesome customer service and want to work with a great bunch of people, then let's talk... Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 6 months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJB Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (6 months) Full time and Part time...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria. The CxO...
-
Customer Experience Officer
1 day ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...
-
Service Desk Analyst
2 days ago
Ballarat, Australia Department of Education Full time**About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. **About the...
-
Service Desk Analyst
2 days ago
Ballarat, Australia Department of Education Full timeLocation: Western Region | Ballarat Job type: Part time / 30/06/2025 Organisation: Department of Education **Salary**: $76,817 - $93,275 Occupation: IT and Telecommunications Reference: VG/1833232 **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It...
-
Reception and Admin Officer
5 hours ago
Ballarat, Australia JK Personnel Full timeWork in and around the game of Basketball everyday - Provide impeccable frontline customer service **Basketball Ballarat** Proudly providing the communities of Western Victoria with opportunities to participate in indoor sports for over 40 years, Basketball Ballarat has grown and developed over this time into the organisation it is today. Now a diverse and...
-
Customer Service Officer
5 hours ago
Ballarat, Australia Chandler Macleod Full timeChandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria. These locations include: **Ballarat**, Ararat, Colac, Hamilton, **Horsham**, Portland and Warnambool The role is responsible for resolution of Registration & Licensing (R&L)...
-
Administrative Services Officer
6 days ago
Ballarat, Australia Ballarat Health Services Full time**Administrative Services Officer** **Mental Health Services: Ballarat offices** **Full-time Ongoing** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing...
-
Service Administration Officer
6 days ago
Ballarat, Australia gforce employment + recruitment Full timeAbout the business and the role On behalf of our client, a reliable and trustworthy Automotive, Agricultural, and Industrial servicing company with over 20 years’ of experience and presence in Ballarat, gforce employment + recruitment is currently seeking an experienced Service Administration Officer Our client, winner of Commerce Ballarat 2010 Business...
-
Curriculum Services Officer
6 days ago
Ballarat, Australia Federation University Australia Full timeProvide complex administrative processes to support course and unit development and management for our academic portfolio. - Fed Services - Mt Helen Campus - Full-time, fixed-term appointment until December 2025 - HEW 5 - $76,500 p.a. plus up to 17% superannuation Position closing date: 02/02/2025 Ranked number one university in Australia for First...
-
Curriculum Services Officer
6 hours ago
Ballarat, Australia Federation University Australia Full timeProvide complex administrative processes to support course and unit development and management for our academic portfolio. - Fed Services - Mt Helen Campus - Full-time, continuing appointment - HEW 5 - $76,500 p.a. plus up to 17% superannuation Position closing date: 09/02/2025 Ranked number one university in Australia for First Generation Student...
-
Information Technology Officer
4 hours ago
Ballarat, Australia Mulcahy & Co Financial Services Full timeThis newly created position of Information Technology Officer will assist in maintaining proper functionality of our systems and will provide internal support whenever needed. It will join our internal team to ensure Mulcahy & Co maintain and grow best of class business systems to support our business. This includes working on innovative projects, assisting...