Service Desk Analyst
1 week ago
**About the Department**
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
**About the Division**
The function of the 'IT Services Branch, IT Operations Unit' is as follows:
Maintain and support the infrastructure and systems to deliver the capabilities and services to meet required business service levels.
**About the Role**
The role is responsible for:
- Provision of quality frontline support services through multiple contact methods and tasks.
- Provision of effective, efficient and compliant support services in a timely and consistent manner.
- Maintaining strong customer focus and engagement at all times, across all customers and functions.
- Maintaining strong team and individual approach to delivery of support services.
- Maintaining engagement and relationships with other support teams to deliver timely and seamless support.
- Other duties as directed.
**Attributes**
**Working Collaboratively**:Cooperates and works well with others in pursuit of team goals. Shares information and acknowledge others' efforts. Steps in to help others where required.
**Outcomes Thinking**: Articulates how work, policies and services fit into department's objectives. Accepts responsibility for own actions. Shows commitment to completing work activities effectively.
**Desirable **Qualifications and Experience**
- Essential Working with Children (Employee)
- Desirable: Degree or Certificate in Information and Knowledge Management
- Desirable: ITIL V4 Foundation accreditation
- Desirable: Experience with School Applications including CASES21, and Student Insight
**Further Information**
Applicants requiring adjustments can contact the nominated contact person.
**Applications close 11:59pm on Sunday the 8th of December 2024.
-
IT Service Desk Operator
1 week ago
Ballarat, Australia Ballarat Health Services Full time**IT Service Desk Operator** **Full time - Permanent** **80 hours per fortnight including a monthly ADO** **$66,700 p.a** **About Grampians Health** Grampians Health was established 1st November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe,...
-
Service Desk Officer
3 weeks ago
Ballarat, Australia Ambulance Victoria Full timeLocation: Western Region | Ballarat Job type: Other Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: AV/1838128 At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient,...
-
Service Desk Officer
3 weeks ago
Ballarat, Australia Ambulance Victoria Full timeAt Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing...
-
Contact Centre Resource Planning Analyst
1 week ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. We work...
-
Front Desk Professional
23 hours ago
Ballarat, Victoria, Australia Kisco Senior Living Full timeAbout the RoleThe Front Desk Representative is responsible for managing the front desk area, responding to resident requests, and maintaining a clean and organized environment. You will work closely with the community team to ensure seamless operations and provide excellent customer service at all times.Key Responsibilities:Monitor residents and guests...
-
Service Desk Analyst
1 week ago
Ballarat, Australia Department of Education Full timeLocation: Western Region | Ballarat Job type: Part time / 30/06/2025 Organisation: Department of Education **Salary**: $76,817 - $93,275 Occupation: IT and Telecommunications Reference: VG/1833232 **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It...
-
Front Desk Representative
1 day ago
Ballarat, Victoria, Australia Kisco Senior Living Full timeJob DescriptionThe Front Desk Representative @ The Fountains provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community.This is an ON-CALL OVERNIGHT position: week day overnights, with the possibility of turning into a full-time position.Starting pay: $14.60/hrWhat will I do every day?-...
-
Front Desk Liaison
1 day ago
Ballarat, Victoria, Australia Kisco Senior Living Full timeWelcome to our team as a Front Desk Representative at Kisco Senior Living. In this ON-CALL OVERNIGHT position, you will establish a warm and secure atmosphere in the community.ResponsibilitiesMonitor residents and guests coming in and out of the communityAssist residents with requests as neededAnswer incoming callsMaintain a neat and clean front desk and...
-
Senior IT Service Desk Officer
2 days ago
Ballarat, Victoria, Australia City of Ballarat Full timeJob SummaryThe City of Ballarat is seeking an experienced ICT Customer Support Senior Officer to join their team. The successful candidate will provide senior technical experience and strategic insights to meet the IT needs of the City.Key Responsibilities:Provides technical leadership and direction to the ICT teams to devise, plan, implement and manage a...
-
Technical Quality Analyst
4 days ago
Ballarat, Victoria, Australia Kirra Services Full timeKirra Services is hiring a highly skilled Technical Quality Analyst. As a Test Engineer, your primary responsibility will be to design, create and execute test cases for specific requirements. You will be working closely with developers and business analysts to gather deep technical analysis, functional and business requirements for testing.The ideal...
-
Customer Service Ambassador
1 day ago
Ballarat, Victoria, Australia Kisco Senior Living Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. In this role, you will be the first point of contact for residents and guests, providing exceptional service and creating a warm and welcoming atmosphere in our community.
-
Financial Analyst
3 days ago
Ballarat, Australia Laminex AU Full time**Our Australian Made Story** You know you’ve found the right place when you feel like you belong. Where you mix with people with shared values and drive. Whose energy sparks your own, and where you feel like you’re part of something great. That’s what you’ll find at Laminex. We’ve been Australia’s leading manufacturer of decorative surfaces...
-
Support Services Assistant
1 day ago
Ballarat, Victoria, Australia Randstad Education Australia Full timeJob Title: Support Services AssistantWe are seeking a Support Services Assistant to join our team in Ballarat.Key Responsibilities:Provide administrative support to the team.Manage participant matters in line with relevant guidelines.Assist with front-desk duties and coordinate appointments.About You:You have experience in customer service, administration,...
-
R&d Regional Functional Analyst Lead
1 week ago
Ballarat, Australia MARS Full timeAs part of the newly formed MGS (Mars Global Services) R&D team, we are now seeking to appoint a new Asia Pacific R&D Regional FA (Functional Analyst) Lead. This role will work effectively with various stakeholders and functions in Corporate, Segments and in Mars Digital Technologies to improve our digital R&D products, to support compliance with our R&D...
-
Customer Service Coordinator APS3
1 day ago
Ballarat, Victoria, Australia Randstad Education Australia Full timeJob Title: Customer Service Coordinator APS3We are looking for a highly skilled Customer Service Coordinator to join our team in Ballarat.Key Responsibilities:Provide excellent customer service to participants and respond to their inquiries.Manage participant matters in line with relevant guidelines.Assist with front-desk duties and provide support to...
-
Integration & Systems Analyst
2 weeks ago
Ballarat, Australia Ballarat Health Services Full time**Integration & Systems Analyst** **Full Time - Permanent** **80 hours per fortnight including a monthly ADO** **$92,856.40 p.a.** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver...
-
Test Analyst Lead
1 day ago
Ballarat, Victoria, Australia South East Water Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water,...
-
Helpdesk & Dispatch Coordinator
7 hours ago
Ballarat, Victoria, Australia Appetency Recruitment Services Full timeYou will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.Key Responsibilities1. Coordinating...
-
Technical Service Delivery Specialist
2 days ago
Ballarat, Victoria, Australia Ballarat City Council Full timeAbout the RoleThe ICT Customer Support Senior Officer is a critical role within our organization, playing a key part in ensuring that our IT systems operate smoothly and efficiently. As a member of our ICT team, you will be responsible for providing senior technical experience and strategic insights to meet the IT needs of the City of Ballarat.Key...
-
Community Welcome Ambassador
23 hours ago
Ballarat, Victoria, Australia Kisco Senior Living Full timeWe are looking for an exceptional Front Desk Representative to join our team at Kisco Senior Living. This is an ON-CALL OVERNIGHT position that requires the ability to provide top-notch customer service and maintain a secure environment.About the RoleIn this position, you will be responsible for monitoring residents and guests, answering calls, and...