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Service Administration Officer
3 weeks ago
About the business and the role
On behalf of our client, a reliable and trustworthy Automotive, Agricultural, and Industrial servicing company with over 20 years’ of experience and presence in Ballarat, gforce employment + recruitment is currently seeking an experienced Service Administration Officer
Our client, winner of Commerce Ballarat 2010 Business Excellence Award is now seeking a Service Administration Officer to coordinate and monitor the progression of workshop jobs from time of initial booking to completion.
As the face of the business this position would be suitable for a person who is process driven, accurate has exceptional customer service skills and can maintain both internal and external relationships, you will have a strong background in administration, be efficient, ability to multitask and thrive in a busy environment.
**Responsibilities**:
Coordination of customer bookings including the collection of all information required to raise job orders
Answering phones while managing customer facing enquiries in a timely manner
Continuously monitor jobs in the workshop ensuring all paperwork is available to complete customer invoices
Coordination of daily pickup/delivery schedule for courtesy and fleet vehicles
Contacting customers on completion of work
Updating customer and vehicle details in AMWIN system
Filing job cards and supplier invoices daily
Diary management
Completing EFTPOS sheet daily
Maintaining a clean and tidy work area
All other duties as required
Skills and Experience
Strong computer skills and knowledge of Microsoft Office Suite & Internet Explorer, Accounting and industry specific software would be advantageous
Strong communication and customer service skills
Proven time management and problem solving skills
Attention to detail and organisational skills
Willingness to undertake further training and development as required
Accounting background advantageous
Current drivers licence
What is in it for you
Full-Time Permanent position
Competitive salary
Family owned
Supportive culture
Career and professional development
At gforce we help people achieve the benefits of employment. gforce is a for purpose, full-service employment, and recruitment organisation, with complementary service teams and relationships with a wide range of employers and stakeholders. This enables us to deliver employment outcomes that best meet an individual’s needs in the Ballarat region.
We are committed to making reasonable adjustments for any person who requests it, to provide a positive, barrier-free recruitment process and supportive workplace.
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