Front Desk Ambassador
19 hours ago
We are a leading hospitality provider, dedicated to delivering exceptional experiences for our guests.
Job DescriptionAs a Guest Service Agent, you will be the face of our hotel, responsible for ensuring that every guest feels welcome and valued throughout their stay. Your primary responsibilities include:
- Providing warm and friendly interactions with guests, from check-in to check-out.
- Effective communication with colleagues to ensure seamless collaboration.
- Handling challenges and resolving issues in a professional and courteous manner.
- Promoting hotel amenities and services to enhance the guest experience.
- Sharing knowledge of local attractions and hidden gems to create memorable experiences for our guests.
- Managing guest accounts and reservations efficiently.
To excel in this role, you will need:
- A customer-centric approach to exceeding service expectations.
- Excellent communication and teamwork skills.
- Ability to multitask and work under pressure, supported by strong organizational skills.
- Previous experience in hotel front desk operations is highly desirable.
- Flexibility to work a rotating schedule, including nights, overnights, weekends, and public holidays.
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Guest Experience Coordinator
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