Front Desk Ambassador

19 hours ago

Ballarat, Victoria, Australia Royal Australasian College of Surgeons (RACS) Full time
Company Overview

We are a leading hospitality provider, dedicated to delivering exceptional experiences for our guests.

Job Description

As a Guest Service Agent, you will be the face of our hotel, responsible for ensuring that every guest feels welcome and valued throughout their stay. Your primary responsibilities include:

  • Providing warm and friendly interactions with guests, from check-in to check-out.
  • Effective communication with colleagues to ensure seamless collaboration.
  • Handling challenges and resolving issues in a professional and courteous manner.
  • Promoting hotel amenities and services to enhance the guest experience.
  • Sharing knowledge of local attractions and hidden gems to create memorable experiences for our guests.
  • Managing guest accounts and reservations efficiently.
Required Skills and Qualifications

To excel in this role, you will need:

  • A customer-centric approach to exceeding service expectations.
  • Excellent communication and teamwork skills.
  • Ability to multitask and work under pressure, supported by strong organizational skills.
  • Previous experience in hotel front desk operations is highly desirable.
  • Flexibility to work a rotating schedule, including nights, overnights, weekends, and public holidays.

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